[Hiring] Bilingual Disability Specialist @Centauri Health Solutions

Role Description

At Centauri Health Solutions, we don’t just process applications; we serve as a lifeline. For many Medicaid members, a single phone call with our team can mean potentially receiving additional monthly cash benefits. We are looking for compassionate and detail-oriented individuals to join our team as Bilingual Disability Specialists. If you find deep satisfaction in solving complex problems and advocating for others, your mission starts here.

Your Daily Mission (What You’ll Do):

• Member Champion: Serve as the main point of contact for health plan members, maintaining regular communication, answering questions, and clarifying complex information.
• Agency Liaison: Manage positive, professional relationships with medical providers, the Social Security offices, and other government agencies to keep applications on track.
• Application Process Mastery: Gather, verify, and submit all necessary signed forms, medical records, and eligibility data, ensuring a complete and accurate application.
• Proactive Case Management: Thoughtfully manage accounts, anticipating requirements, and taking all appropriate actions to secure disability benefits until every method is exhausted.
• Regulatory Standards: Maintain strict adherence to HIPAA and company information security policies to ensure the safety and confidentiality of all data.
• Database Navigation: Concurrently manage multiple software systems and databases to track member progress and documentation.

Qualifications

• 2+ years in customer service.
• Experience in social services, case management, disability/claims processing, using contact center software or working with government agencies is a strong plus.
• Fluent in English and Spanish, possessing the ability to speak, read, and write both languages with ease.
• Excellent interpersonal and communication skills with an ability to clearly influence and de-escalate situations when needed.
• Goal-driven and willing to learn.
• Highly proficient with Microsoft Suite and can navigate multiple platforms and screens smoothly.

Requirements

• Enjoy a structured, performance-driven environment.
• Spend 90% of your day managing inbound and outbound calls while staying on top of your case management tasks.
• Manage applications from beginning to end, requiring long-term, detailed follow-up and persistence.
• Balance quality member interactions with productivity and performance expectations.

Benefits

• Comprehensive medical, dental, vision, and prescription coverage.
• Wellness program supporting overall well-being.
• Company-paid basic life and AD&D insurance.
• 401(k) plan with company match.
• Tuition reimbursement opportunities.
• Paid time off for vacation and illness.
• Six paid company holidays.
• Floating holiday.
• Company-paid training and computer equipment.
• Performance-based bonus program.
• Paid time off for volunteer activities.
• Employee referral bonus program.
• Career development and training opportunities, including leadership growth.