[Hiring] Bilingual Crisis Support Worker @Kids Help Phone

Role Description

As a crisis support worker, the role is to:

• Provide warmth and empathy to our users in crisis.
• De-escalate imminent risk conversations (suicide, etc.).
• Work collaboratively with the Texting Supervision team to support users involved in emergencies, where mandatory reporting is necessary.
• Multitask by providing our service to multiple users at once (5 on average) in order to reduce overnight wait times.

As a Crisis Support Worker, you will work closely with Texting Supervisors to provide support and de-escalation to people in crisis via a text-based service. Your role will be to work during overnight hours to ensure young people and adults reaching out get the care and support they need. You will provide punctual support consistent with the program’s expectations while collaborating with Texting Supervisors on any necessary external intervention. You will provide a high-quality service when supporting our texters while adhering to clinical policies and procedures.

Don’t meet every qualification listed? Studies often report equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications/experience for this role or other opportunities at KHP!

Qualifications

• 1+ year of crisis intervention work experience.
• Proven ability to thrive and find multitasking energizing.
• Proven ability to work well under pressure while maintaining professionalism and maturity.
• Consistently exhibits effective and constructive communication.
• Understanding of quality improvement and quality assurance processes.

Requirements

• Open exclusively to candidates residing outside of Quebec and Ontario.

Benefits

• Comprehensive Employee Benefits Program.
• Emergency Travel Assistance.
• CAAT Pension Plan.
• Wellness programs.
• Recognition awards.
• Employee and Family Assistance Program (EFAP).