[Hiring] Bilingual Care Coordinator @Wellthy

Role Description

As a Care Coordinator at Wellthy, you will be responsible for supporting families and members across the US, addressing their unique caregiving needs, and taking a proactive role in managing their care plans. You will be the primary point of contact for families, helping them navigate complex healthcare tasks such as:

• Finding the right providers
• Managing medical bills
• Scheduling appointments
• Tracking medications
• Vetting facilities

You will ensure that administrative and logistical care is handled, allowing families to focus on what matters most. You will report directly to a Care Manager.

To be successful in this role:

• Take ownership of the member-facing relationship, ensuring high-quality, timely, and thorough execution of priorities while maintaining a consistent focus on the family’s needs and goals.
• Proactively identify opportunities for process improvements that enhance care delivery, efficiency, and member outcomes.
• Lead by example in prioritizing and completing tasks with precision, balancing quick wins with long-term solutions for families.
• Address complex caregiving needs with urgency, prioritizing tasks, coordinating care, and developing tailored solutions to support families effectively.
• Anticipate challenges, adapt strategies, and contribute to internal improvements by documenting and sharing caregiving resources to enhance team effectiveness.
• Foster collaboration by supporting knowledge-sharing initiatives and working closely with Advisers to ensure seamless execution of member tasks.
• Collaborate effectively with Care Advisers, leveraging their expertise to streamline solutions and deliver seamless service to families.
• Act as a trusted partner and advocate for families, maintaining consistent communication and accountability throughout the caregiving journey.
• Provide mentorship and guidance to team members by sharing insights and best practices to foster collective improvement.
• Opportunity to represent Wellthy externally at events such as health fairs, webinars, or open enrollments, raising visibility for Wellthy’s mission and services.
• Contribute to team culture and cross-functional initiatives by collaborating with other departments and participating in workflow enhancements.

You will go through a robust training program that includes hands-on work that will set you up for success within the following areas:

• Technical Knowledge
• Use of the Wellthy platform
• Customer Service
• The Wellthy Way of Communicating

Qualifications

• Bachelor’s degree required in Social Work, Public Health, Healthcare Administration or similar. Advanced degrees are a plus.
• 4-6+ years of healthcare experience, specifically case management, crisis intervention (or equivalent) and coordination experience (ex: Social Work, Geriatric Case Management).
• Knowledge of and ability to navigate the healthcare sector and communicate in a way that is empathetic, easy to understand and thorough.
• Experience developing and facilitating care plans.
• Ability to take constructive feedback and become innovative in the care plan approach that uniquely supports the member.
• Adaptable and able to work efficiently while managing up to 40 care projects with care and compassion.

Requirements

• Providing ongoing, hands-on support for complex healthcare situations.
• Experience creating high-touch customer journey experience.
• More than one language is a plus.
• Proficiency with macOS systems, Zoom, GSuite, Slack, and 1Password.

Benefits

• Salary Range: $24.00 - $27.00 per hour of work (including training).
• Remote work environment.
• Medical, dental and vision benefits within 30 days of hire.
• Retirement saving account with matching company contributions.
• Mental health benefits.
• 15 days paid vacation, two additional days for each subsequent year (up to a maximum of 25 days).
• Sick and Caregiving Days.
• Professional development initiatives for growth.
• Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave.

Company Description

At Wellthy, we dream of a world where everyone has the care infrastructure they need to manage their own health and the health and well-being of their loved ones. We’re building something new in the care space - reimagining how care is delivered, accessed, and supported by families around the globe. We partner with leading companies including more than 35 Fortune 500 companies to support the care needs of their workforces globally.