[Hiring] Backup Care Specialist @Wellthy

Role Description

As a Part Time Backup Care Specialist, you'll play a pivotal role in offering comprehensive assistance to Wellthy members seeking temporary and dependable care solutions for their child, adult dependent, or pet (facilitated through warm transfer to Rover) during emergencies.

• Engaging directly with members to understand and address their backup care requirements effectively.
• Identifying and engaging reliable vendors to fulfill member requests, utilizing innovative approaches to find suitable backup care solutions.
• Expanding the Care Network by establishing connections with local providers, including private caregivers, to enhance service offerings.
• Managing the end-to-end process of delivering immediate and sustainable care solutions to families.
• Operating with a sense of urgency to promptly identify at least one viable backup care solution for each member in need (within 4-6 hours upon time of request).
• Collaborating closely with Care Operations to implement and refine best practices, and adeptly problem-solving in real-time scenarios.
• Demonstrating independence and confidence in effectively managing shift schedules.
• Providing ongoing support for the successful expansion of local resources within the Wellthy Care Network (WCN), with the ability to multitask during low volume periods.

Qualifications

• Open to learning, experimenting, and evolving.
• Comfort with emerging technology and curiosity around how tools like AI can support your workflow or help families more effectively is a plus.
• Bachelor’s degree in healthcare, child development are a plus but not required.
• 5+ years of childcare and/or senior care experience, particularly backup care experience.
• Bilingual proficiency in English and Spanish is a plus, but not required.
• A proven track record of providing effective support to families in need is essential.
• Exceptional communication and interpersonal skills to engage directly with members.
• Strong problem-solving skills and the ability to operate with a sense of urgency.
• Confidence in managing shift schedules and demonstrating independence.
• Familiarity with the local care provider landscape, including knowledge of licensed providers, private caregivers, and other potential members of a Backup Care Circle.
• Able to identify and engage with reliable vendors and local providers to fulfill member requests.
• Competent in employing innovative approaches for sourcing suitable backup care solutions.
• A compassionate and supportive approach towards members, with a strong commitment to enhancing the member journey.
• Willingness to collaborate closely with Care Operations and other team members to implement and refine best practices.

Requirements

• To work remotely, you must have a strong internet connection, quiet space to take calls and a professional (distraction-free) environment.
• Part Time Shifts Available:
• Morning: 6:30am-3pm ET
• Evening: 2:30pm-11pm ET
• Overnight: 10:30pm-7am ET
• Please note, these roles will be required to work weekends and holidays.

Benefits

• Salary Range: $19-$24/hour, depending on shift and experience.
• Remote work environment.
• Retirement saving account with matching company contributions.
• Mental health benefits.
• Sick Days.
• Please note, that while we aim to maintain consistency in these hours, they may be subject to change based on the evolving needs of our business.