[Hiring] Azure Site Reliability Engineer (SRE) - SaaS Operations @Zensar

Role Description

Experienced Azure-based SRE required to support a large-scale enterprise SaaS platform, with strong Microsoft SQL Server expertise, future PostgreSQL readiness, production operations, patching, automation, troubleshooting, and incident response capability.

We are seeking an experienced Site Reliability Engineer (SRE) to support the Arctera Insight Platform, a large-scale enterprise SaaS platform operating in cloud and high-availability environments. This role is responsible for maintaining infrastructure reliability, availability, performance, and operational excellence across:

• Microsoft Azure
• Microsoft SQL Server
• PostgreSQL readiness
• Windows/Linux
• Monitoring
• Automation
• Incident response functions

This is not a first-line helpdesk role. The role requires a hands-on engineer who can independently investigate complex technical issues, collaborate with engineering and platform teams, and provide clear technical communication to internal and client stakeholders.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Computer Engineering, Information Technology, or a related technical field.
• 4+ years of relevant experience in SRE, production operations, database administration, cloud infrastructure, or enterprise platform support.
• 2+ years of SaaS pipeline or SaaS product operations experience.
• 2+ years of hands-on experience managing Microsoft Azure cloud infrastructure and cloud monitoring tools.
• 4+ years in Microsoft SQL Server-centric roles such as DBA, Production Support Engineer, or Database SRE in 24x7 environments.
• PostgreSQL exposure or willingness to support PostgreSQL environments as part of future platform modernization scope.
• Experience supporting SQL/database patching and operating system patching activities in controlled production environments.
• Willingness and ability to work night shifts or US time zone aligned support coverage when required.

Requirements

• Manage and support Azure infrastructure, monitoring, storage, compute, and patching activities.
• Administer MSSQL workloads today and support PostgreSQL readiness for future releases, including tuning, maintenance, backups, and HA/DR.
• Plan and support SQL/database patching and operating system patching across Windows and Linux environments.
• Perform initial analysis, support P1/P2 triage, contribute to RCA, and improve runbooks.
• Create and maintain operational automation using PowerShell, Python, or equivalent scripting languages.
• Collaborate closely with onsite DB SREs, application teams, platform teams, product support, and engineering.

Benefits

• Opportunity to contribute directly to reliability, performance, security, and operational maturity for a large-scale enterprise SaaS platform.
• Support the current Microsoft SQL Server estate and help prepare for future PostgreSQL adoption.
• Work with modern cloud, database, automation, patching, and monitoring technologies.
• Collaborate closely with experienced SRE, database, platform, support, and engineering teams.