[Hiring] AVP, Workforce Transformation and Future of Work @Manulife

Role Description

We are transforming how work happens across the enterprise. As technology, AI, business models, and workforce expectations evolve, we need a leader who can rethink how value is delivered, how work flows, and how operating models enable the future of work. This role blends strategic thinking with hands-on execution to support enterprise-wide transformation.

Key takeaway: A strategic, execution-oriented leader who designs future-state operating models and drives enterprise transformation through new ways of working.

What You Will Lead

• Transforming Work Across the Enterprise:
  • Redesign how work gets done including roles and operating models that integrate people, technology, and AI.
• Workforce Transformation:
  • Translate work changes into future role requirements and capability evolution to support enterprise priorities.
• Operating Model Redesign:
  • Partner with leaders across the business to reimagine how core work is structured and delivered.
• Pilot, Test, Scale:
  • Run targeted pilots that test new ways of working and build repeatable playbooks to scale proven models.
• Continuous Learning & Trends:
  • Stay ahead of emerging trends in work, AI, workforce models, and organizational practices; convert insights into actionable recommendations.

Responsibilities

• Drive AI-enabled organization design using AI-powered tools and analytics to assess structures, model future-state scenarios, and generate actionable insights.
• Evaluate complex organizational needs; craft and deliver organizational strategy and business transformation solutions.
• Lead complex discussions; analyze business strategy and organizational architecture; design impactful business interactions.
• Partner with stakeholders to shape vision, structure, and design of initiatives before execution; work across segments and functions, building credibility and relationships quickly.
• Integrate organizational strategy and change into plans and roadmaps; translate complex information into clear, meaningful narratives.
• Demonstrate understanding of people components in large-scale transformation; deliver professional services in organizational design and workforce planning.
• Develop people through feedback and foster an innovative, team-oriented environment.

What Success Looks Like

• Work redesigned across multiple functions, integrating people and technology.
• Faster, more adaptive ways of working adopted across teams.
• Scaled pilots showing measurable impact on efficiency, quality, customer experience, or cost.
• Leaders using data and insights to drive decisions about work structure, roles, and execution models.

Qualifications

• Experience in workforce transformation, org design, or operating model transformation.
• Demonstrated ability to build and implement—not only advise.
• Strong grasp of AI enabled work models and operating model innovation.
• Hands-on experience building and applying AI enabled work models to redesign how work happens across functions.
• Ability to influence senior leaders and operate confidently in complex environments.
• Comfort with ambiguity, continuous learning, and building clarity where none exists.
• Education: Degree in business, organizational development, artificial intelligence or related field.
• Experience: 5+ years in organizational strategy, workforce transformation, and change management within large multinational corporations.
• Digital Fluency & AI Literacy: Ability to leverage AI-powered tools and analytics for organizational modeling, workforce planning, and scenario analysis.
• Leadership & Influence; Innovation mindset; Collaboration & Relationship Building; Continuous Learning.

Benefits

• Eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• Various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• Generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and the full range of statutory leaves of absence.