[Hiring] AVP-Technology.Infrastructure Operations - Command Center Monitoring @Mashreq

Role Description

Candidate will be leading and transforming enterprise-wide infrastructure operations, observability, and command center functions to ensure high availability, resilience, and performance across hybrid environments. You will be accountable for driving a proactive, intelligence-driven operations model leveraging AIOps, automation, and advanced analytics.

This role requires strong leadership across Monitoring, Observability, Command Center Operations, CMDB governance, and IT Service Management frameworks, ensuring alignment with business priorities and regulatory requirements.

Key Responsibilities

• Infrastructure Operations & Command Center
• Observability & Monitoring Transformation
• Define and implement enterprise observability strategy (metrics, logs, traces, user experience)
• Drive adoption of AIOps and intelligent monitoring platforms to enable predictive insights and auto-remediation
• Standardize monitoring across applications, infrastructure, cloud, network, and databases
• Improve MTTR, service visibility, and end-user experience through integrated observability
• Drive for real-time monitoring, incident response, and service restoration
• Drive operational excellence across Event, Incident, Problem, and Change Management processes
• Establish a proactive operations model focused on early detection, prevention, and rapid resolution
• CMDB & Service Mapping
• Ensure accuracy, completeness, and governance of CMDB (Configuration Management Database)
• Drive service mapping across critical applications and infrastructure dependencies
• Enable impact analysis, root cause identification, and risk mitigation through CMDB maturity
• Governance, Risk & Compliance
• Establish monitoring and operations governance frameworks aligned with ITIL, ISO, and regulatory standards
• Ensure audit readiness (SOC, ISO, regulatory compliance) and adherence to policies
• Define KPIs, SLAs, and operational dashboards for leadership visibility and accountability
• Automation & Continuous Improvement
• Drive automation across monitoring, alerting, and remediation workflows
• Integrate observability with orchestration tools for self-healing capabilities
• Continuously optimize processes, tooling, and resource utilization
• Stakeholder & Cross-Functional Collaboration
• Partner with Cloud, Application, Network, Security, and Engineering teams to ensure service reliability
• Provide executive reporting and insights on operational health, risks, and improvements

Impact

• Enables a resilient, always-on infrastructure with proactive incident prevention
• Transforms operations into an intelligent, AIOps-driven command center
• Strengthens governance, CMDB accuracy, and service visibility
• Enhances business continuity, customer experience, and regulatory compliance