[Hiring] AVP, Pre-Access @Ensemble Health Partners

Role Description

The AVP, Pre Access provides enterprise-wide strategic leadership for all front-end revenue cycle operations, which may include scheduling, registration, insurance verification, public benefits, and financial clearance. This highly strategic role oversees multiple cost centers and sets long-term objectives to optimize patient experience, enhance operational efficiency, and drive financial performance. They will develop and execute innovative strategies that align with organizational goals, leveraging technology and process improvements to streamline workflows and improve the patient experience. The AVP will analyze performance metrics, forecast trends, and implement initiatives that reduce barriers, mitigate risk, and support sustainable growth. This leader must champion innovation and transformation, ensure compliance with regulatory requirements, while advancing enterprise revenue cycle objectives.

This role requires active engagement and collaboration with operational, support service leadership and staff. Business travel, up to 20%, will be required with this role.

Job Responsibilities

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
• Leadership Decision Making: Makes day-to-day leadership decisions by securing and comparing information from multiple sources to identify issues; commits to an action after weighing alternative solutions against important criteria; effectively communicates decisions to the appropriate people and teams and holds them accountable.
• Coaching & Building Talent: Achieves results by exercising influential leadership; empowering the team and providing impactful feedback, instruction, and development (coaching the coach) of their associates.
• Delegation: Successfully shares authority and responsibilities with others to move decision making and accountability downward through the organization while accomplishing strategic priorities.
• Executive Communication and Presence: Clearly and succinctly conveys information and ideas; communicates in a focused and compelling way that captures and holds others’ attention.
• Leading Teams: Inspires and sustains team unity and engagement by developing, motivating, and guiding the team to achieve results together.
• Program/Project Management: Demonstrates high accountability and responsibility for projects and programs from inception through completion/implementation; manages budget and resource planning and awareness to ensure maximized output, reduced waste and exceptional results.
• Provides vision, leadership and operational oversight for all Pre-Access functions and Senior Access leaders across the organization.
• Actively leads and/or participates in modernizing Pre-Access, including goal setting, tracking and reporting of metrics, development and implementation of action plans, and review and implementation of new technologies.
• Organizes functions through establishing clear accountabilities, delegation of duties and appropriate departmentalization without creating silos.
• Develops and maintains an effective, visible and well-respected leadership team by selecting, evaluating, coaching and managing the performance of qualified professionals.
• Promotes team-building relationships in all areas of responsibility.
• Accountable for a comprehensive and effective communication strategy with the department that promotes Employee Engagement.
• Assists with budget management.
• Ensure associates are aware and compliant with all applicable laws, regulations, and guidelines.
• May be required to perform other job-related duties as requested.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 5+ years of leadership experience.
• 5+ years of Revenue Cycle, Patient Access or Pre Access experience.
• Demonstrated advanced usage of AI, success in translating AI into business outcomes, and the ability to move teams from experimentation to scale.
• Experience in healthcare provider finance operations or similar service environment required.
• Strong executive presence with the ability to project confidence, credibility and authority; able to remain calm & show decisiveness under pressure.
• Demonstrated experience implementing strategic initiatives including alignment of company goals and vision with operational execution.
• Financial and project management experience required.
• Ability to effectively lead diverse teams and influence change management.
• Effective communication skills with ability to clearly and succinctly convey information and ideas.
• Demonstrated use of KPIs to drive and track team performance.

Certifications

• CRCR certification required within first 9 months of hire (Ensemble supported).

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Professional development opportunities, including earning a professional certification relevant to their field and tuition reimbursement.
• Quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.