[Hiring] AVP, Patient Access & Pre-Access @Ensemble Health Partners

Role Description

The AVP Patient Access is a critical leadership role responsible for the strategic oversight, assessment, integration, and implementation of Patient Access operations across new and existing client partnerships. The AVP provides direct leadership and operational oversight for multiple high-impact functions including:

• Patient Access assessments
• Client implementations and integrations
• Virtual registration
• Public benefits
• Dedicated client support resources

This leader will support enterprise growth and new client integrations, maintain operational stability, drive strategic transformation initiatives, ensure client satisfaction, and financial performance. Weekly travel, Monday through Thursday, within assigned markets will be required.

Job Responsibilities

• Consistently provide exceptional experiences for clients, patients, and colleagues by understanding their needs and exceeding expectations.
• Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Execute at a high level by demonstrating the “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
• Provide vision, leadership, and operational oversight for all Patient Access functions and Senior Access leaders across the organization.
• Actively lead and/or participate in modernizing Patient Access, including:
  • Goal setting (department level and/or overall revenue cycle)
  • Tracking and reporting of metrics
  • Development and implementation of action plans to achieve goals
  • Review and implementation of new technologies
  • Standardization of policies and processes
  • Development of communication tools for staff and internal customers
• Accountable for a comprehensive and effective communication strategy that promotes employee engagement.
• Organize functions through establishing clear accountabilities, delegation of duties, and appropriate departmentalization.
• Develop and maintain an effective, visible, and well-respected leadership team.
• Assist with budget management and resource planning.
• Ensure staff are aware and compliant with all applicable laws, regulations, guidelines, etc.
• May be required to perform other job-related duties as requested.

Qualifications

• Bachelor’s degree preferred, or a combination of education and equivalent work experience.
• 5+ years of Revenue Cycle, Patient Access, or Pre Access experience in a hospital or large health system.
• 5+ years of leadership experience.
• Experience managing multiple, geographically dispersed health systems; acute experience preferred.
• Demonstrated experience implementing strategic initiatives.
• Demonstrated advanced usage of AI and success in translating AI into business outcomes.
• Strong business acumen and ability to operate across functions and organizational levels.
• Strong executive presence with the ability to project confidence, credibility, and authority.
• Ability to effectively lead diverse teams and influence change management.
• Effective communication skills with the ability to clearly and succinctly convey information and ideas.
• Experience in healthcare provider finance operations or similar service environment.
• Critical thinking and action planning abilities.

Certification

• CRCR certification required within 9 months of employment (Ensemble supported).

Benefits

• Comprehensive benefits package designed to support physical, emotional, and financial health.
• Professional development opportunities, including earning a professional certification relevant to the field and tuition reimbursement.
• Quarterly and annual incentive programs for employees who exceed expectations.