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AVP, Fraud Intelligence & Investigative Leadership @020 Travelers Indemnity Co

[Hiring] AVP, Fraud Intelligence & Investigative Leadership @020 Travelers Indemnity Co

Mar 18, 2025 - 020 Travelers Indemnity Co is hiring a remote AVP, Fraud Intelligence & Investigative Leadership. 💸 Salary: $149,600.00 - $246,800.00. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This position is responsible for leading teams within Travelers Investigative Services (TIS). As a member of the TIS senior management team, develops and implements investigative strategies for all lines of business through partnerships with field and home office senior leadership within Claim and Underwriting.

  • Manages a highly motivated investigative staff in a remote management environment.
  • Attracts, retains and develops world-class diverse investigative staff.
  • Establishes program(s), staffing strategies and plans for forecasting needs from trends in fraud/loss exposure to the organization.
  • Conducts reviews of the staff investigative work product regularly to ensure quality and impactful results.
  • Accountable for the overall training, development, motivation and retention of staff.
  • Provides constructive feedback; coaches and manages performance of staff; takes disciplinary action when necessary.
  • Responsible for the ongoing evaluation of program operation, performance and effectiveness.
  • Monitors budget and expense control strategies and initiatives.
  • Advocates for their teams to ensure modernization of capabilities.
  • Develops strategies for new fraud & non-fraud exposures by understanding emerging industry trends.
  • Develops and executes the TIS Strategic Business Plan.
  • Participates in process improvement initiatives and ensures results are achieved.
  • Performs cost benefit analysis of TIS pilots, projects and initiatives.
  • Coordinates and implements assigned claim-wide programs.
  • Responsible for program communication strategy and implementation and support of initiatives and programs to staff.
  • Researches/analyzes industry trends, emerging issues and best practices to apply them to leverage and maximize results.
  • Conducts risk analysis of Travelers business practices and processes.
  • Works closely with Claim Legal, Lab, Subrogation, Inland marine, Risk Control and other Claim and Underwriting areas in the development and implementation of litigation & investigation strategies.
  • Builds and leverages effective alliances with Claim Leadership, Marketing, Underwriting and other business partners to ensure that the Investigative Services business priorities are in-synch with the ever changing business environment.
  • Performs other duties as assigned.

Qualifications

  • 2+ years of experience with workforce management including staff forecasting, training and development of staff preferred.
  • Completed course of study and/or formal training related to issues of law specific to insurance (e.g., AIC, AEI, CPCU) preferred.
  • Insurance and Healthcare fraud industry experience.
  • Claim/Litigation Management experience preferred.
  • Knowledge of Claim and TIS practices, processes, systems and accounting requirements preferred.
  • Knowledge of Fire Investigations or Cargo theft also preferred.

Requirements

  • Bachelors Degree and/or 4+ years of law enforcement or claim experience required.
  • A minimum of 4 years management experience including financial analysis and budget experience required.

Benefits

  • Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
  • If you have student loan debt, you can enroll in the Paying it Forward Savings Program.
  • Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.

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📍 Be aware of the location restriction for this remote position: USA
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AVP, Fraud Intelligence & Investigative Leadership @020 Travelers Indemnity Co
All others
Salary 💸 $149,600.00 - $246,800.00
Remote Location
USA
Job Type full-time
Posted Mar 18, 2025
Apply for this position Unlock 52,255 Remote Jobs
📍 Be aware of the location restriction for this remote position: USA
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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