[Hiring] AVP, Broking Services @Aon

Role Description

This role serves as a key strategic partner between U.S. business teams and the Global Capability Center (GCC), helping drive alignment, visibility, and accountability across shared workstreams. The position will use data and strong cross-functional relationships to identify capacity needs, risks, and opportunities, resolve issues, and help ensure work continues moving effectively across teams and time zones.

• Serve as the primary strategic partner between GCC leadership and U.S. business participants across supported workstreams.
• Build strong, positive relationships that promote clear communication, shared accountability, and alignment on priorities and expectations.
• Build insight into demand, workload, capacity, and resource needs across workstreams, and surface potential constraints or coverage gaps.
• Review and analyze GCC reports daily to identify priorities, risks, dependencies, and required handoffs; provide GCC with a daily priorities report at the start of its working day; and coordinate what GCC should advance while U.S. teams are offline and what U.S. teams must complete so GCC can continue progressing work and meeting field needs.
• Identify bottlenecks, recurring issues, risks, and trends that may affect service delivery, business outcomes, or partner experience.
• Use available data and collaborator input to develop actionable insights and support informed leadership decisions.
• Promote adoption of established processes, tools, workflows, and standards while identifying areas where additional clarity or reinforcement is needed.
• Coordinate cross-functional issues through resolution by clarifying ownership, tracking actions and dependencies, and maintaining follow-through until closure.
• Facilitate timely discussion and decision-making while GCC leaders and team members are online, reducing delays built by limited time-zone overlap.
• Partner with GCC and U.S. leaders to address systemic challenges and implement balanced improvements.
• Provide clear updates to leadership regarding capacity, risks, trends, unresolved issues, and progress against agreed actions.
• Support change initiatives that affect GCC and U.S. teams by helping partners understand expectations, impacts, and responsibilities.
• Maintain role clarity by partnering with, rather than assuming, the people-leadership and day-to-day execution responsibilities of GCC leaders.

Qualifications

• Strong relationship-building and stakeholder-management skills, with the ability to establish trust across geographically dispersed teams.
• Demonstrated ability to influence outcomes and drive accountability without direct reporting authority.
• Strong analytical and problem-solving skills, including the ability to recognize patterns, identify root causes, and translate information into practical recommendations.
• Ability to assess workload, capacity, risks, dependencies, and competing priorities across multiple workstreams.
• Excellent written and verbal communication skills, with the ability to tailor information for team members, managers, and senior leaders.
• Proven track record to navigate ambiguity, coordinate across functions, and move issues from identification through resolution.
• Strong organizational skills and disciplined follow-through on actions, commitments, and escalations.
• Ability to balance partnership and diplomacy with clear expectations and accountability.
• Commitment to process consistency, continuous improvement, and scalable ways of working.

Requirements

• Bachelor’s degree in business, management, organizational leadership, or a related field, or equivalent professional experience.
• Experience partnering with offshore, global, or Global Capability Center teams strongly preferred.
• Experience using reporting, metrics, and trend analysis to support leadership decisions and improvement initiatives.
• Experience leading cross-functional initiatives and resolving issues that span teams, functions, or geographic locations.
• Experience working in a matrixed environment and influencing leaders and stakeholders without direct authority.

Certificates, Licenses, Registration

• Health and Life License Preferred

Benefits

• Competitive salary
• PTO & paid holidays
• 401(k) with match
• Exclusive discount programs
• Health & wellness programs
• Performance-based incentives