[Hiring] Automotive Technical Specialist @MSX International

Role Description

Are you passionate about automotive technology and Electrical Vehicles? Do you enjoy solving complex technical problems and helping others succeed? Are you ready to make a real impact in the automotive world?

We’re looking for a Technical Helpdesk Specialist to join our team of experts supporting retailers and independent workshops with diagnostic and repair guidance. This is your chance to be at the heart of automotive innovation, helping technicians deliver outstanding service to customers.

As an Automotive Technical Helpdesk Specialist, you’ll provide expert technical support to a network of Authorized Repairers and Independent Operators across Europe. You’ll respond to inquiries via phone and electronic channels, helping resolve complex vehicle concerns and ensuring smooth operations.

• Provide technical support across various systems, focusing on diagnostics and root cause analysis.
• Resolve technical inquiries from Customer Dealers and internal teams.
• Guide dealers through repair processes and ensure accurate case documentation.
• Collaborate with dealer technicians and internal agents to resolve complex technical issues.
• Document cases and technical data in internal systems.
• Coordinate Field Engineer visits.
• Engage in training and product knowledge exchange.
• Collaborate with engineers, project managers, and dealership staff to share insights and trends.
• Occasionally conduct vehicle testing and servicing arrangements.
• Escalate cases when necessary, ensuring all relevant information is included and properly documented.
• Contribute to customer satisfaction by delivering high-quality diagnostic and repair support.

Qualifications

• At least 5 years of automotive experience, ideally in a senior dealership workshop role.
• Degree in automotive technology or equivalent technical education.
• Strong knowledge of vehicle mechanics and EV, HV certification (e.g., HV EV Specialist / DGUV L2+ / IMI Level 4) is a strong advantage.
• Experience in using diagnostic tools.
• An analytical, organized, and customer-focused mindset.
• Fluency in Spanish and English.
• A general automotive diagnostics competence test/evaluation will be part of the recruitment process.

Benefits

• With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Repair Optimization & Compliance
• Learning Solutions
• Distribution & Sales Performance
• Our proven track record means that we now partner with almost every car manufacturer on the market.

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of:

• Sales Performance
• Repair Optimization and Compliance
• Parts and Accessories Sales Performance
• Consumer Engagement

With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.