[Hiring] Automotive Technical Manager @Alacrity Solutions Group

Role Description

This position is responsible for the management of technical department employees, and complete quality control for all reporting to customer accounts.

• Manage and lead the technical department, including technical staff and clerical personnel; assign and delegate work and responsibilities.
• Oversee and manage the inspector network to ensure performance, coverage, and compliance.
• Recruit and onboard new inspectors, including conducting phone and email interviews and issuing startup documentation.
• Perform desk reviews for insurance customers to ensure accuracy and adherence to standards.
• Resolve escalated issues involving customers and inspectors in a timely and professional manner.
• Provide customer consultations related to litigation and court-related matters.
• Negotiate inspector fees and establish coverage areas to support operational and financial objectives.
• Provide technical support and guidance to customers as needed.
• Support dispatch operations by addressing performance or conduct issues with inspectors.
• Provide daily reports to the supervisor regarding departmental issues, vendor performance, and network concerns.
• Review inspection reports submitted by non–go-through inspectors and for all customer accounts.
• Review in-house typed inspection reports for accuracy and completeness.
• Review and verify inspection photos submitted by non–go-through inspectors across all customers.
• Post, organize, and identify photos received via email from non-web-based inspectors.
• Receive and document verbal inspection reports from remote, problem, and newly onboarded inspectors for training and quality control purposes.
• Monitor workflow queues to ensure inspectors meet deadlines for inspections, reports, and photo submissions.
• Conduct on-site local inspections when operational support or assistance is required.
• Handle insurance consultations and coordinate new inspection orders via phone and email.
• Review all insurance inspection orders received through customer websites prior to assignment.
• Address and resolve technical issues impacting customers and inspectors.
• Process inspections requiring fluid testing in accordance with established procedures.
• Escalate and report inspector and dispatch-related issues directly to the supervisor.
• Partner with the supervisor to improve turnaround times and resolve operational challenges within the dispatch team.

Qualifications

• Knowledge of automotive systems, diagnostic procedures, and repair methods.
• Knowledge of automotive electrical, mechanical, and electronic systems.
• Ability to clearly and effectively communicate technical information to both technical and non-technical audiences.
• Proficiency in using computers and software, including understanding fault codes and vehicle communication networks.
• Conscientious about timeliness of assignments and quality of work product.
• Possess exceptional written and verbal communication skills, including ability to articulate recommendations in a concise and timely manner.
• Able to handle multiple tasks and maintain control and order over same.
• Exceptional work ethic.
• Good interviewing and recruiting skills.

Requirements

• High School diploma or GED required.
• Intermediate to advanced computer skills.
• Master ASE certification.

Preferred Education and Experience

• Prior field inspection experience is a plus.
• Prior warranty claim processing experience.
• 10+ years prior experience in automotive repair field.

Benefits

• Comprehensive benefits package, including but not limited to medical, dental, and vision coverage.
• Paid time off.
• Health savings account.
• Employee assistance program.

Work Schedule

Full Time, 80.00 hours per pay period (2 weeks)

How to Apply

Click the Apply button on this site. You will be linked to the Alacrity Solutions Career Page. Our career page can be found at Alacrity Solutions Career Page .

Personal Information Retention Policy

Personal information will be retained for a minimum period of one year in accordance with applicable policies and regulatory requirements.

Post Closing Date

This position will be open for a minimum of three days and until a top applicant is identified.