[Hiring] Auto Total Loss - Claims Manager @Level

Role Description

We're seeking an experienced Claims Manager to join our growing team. You'll leverage our cutting-edge tools to manage a team reviewing and resolving automotive total loss claims while owning key customer accounts and overseeing and contributing to strategic business initiatives.

Key Responsibilities

• Resolve and oversee your team's resolution of automotive total loss settlements with insurance carriers, adjusters, and third-party administrators.
• Utilize our platform to analyze claim data, identify opportunities to improve claim recovery, and optimize settlement outcomes.
• Collaborate with our product and engineering team to refine our technology and processes based on real-world claim outcomes.
• Maintain detailed documentation of coaching, performance and results of your team as well as KPIs, product offerings, and SLAs of key customer accounts.
• Build and maintain relationships with carrier representatives, industry partners and stakeholders.

Qualifications

• 3+ years of experience in automotive claims, with specific expertise in a mix of total loss settlements and subrogation (subro) processes.
• 3+ years of leadership experience managing a team, their results, and business outcomes.
• Background in account or vendor management.
• Strong understanding of ACV (Actual Cash Value) calculations and valuation methodologies.
• Excellent negotiation and communication skills.
• Comfort working with technology.
• Knowledge of state-specific insurance regulations and compliance requirements.

Requirements

• Travel: Up to 25% travel required which may include but not limited to office meetings and customer site visits.
• Schedule: This is a dynamic environment and may require flexibility beyond traditional 9-5 hours. You'll need to adapt to varying time zones and urgent claim deadlines.
• Remote Work Setup: Reliable high-speed internet connection (minimum 50 Mbps) and quiet, professional workspace for calls with clients and carriers.
• Security: Ability to maintain secure handling of sensitive claim data meeting our security standards.
• Communication: Must be responsive during core business hours with ability to manage asynchronous communication across multiple channels.
• Self-Direction: Strong ability to work independently, prioritize competing demands, and thrive in an ambiguous environment where processes are still being defined.
• Background Check: Must pass a background check and demonstrate clean driving record.

Benefits

• Competitive salary and meaningful equity.
• Health, dental, and vision insurance.
• 401k.
• Unlimited PTO and flexible hours.
• New equipment to support your best work.
• Regular off-sites and team travel budget to get together in person.
• The opportunity to play a foundational role in shaping both the product and the company.
• Professional development in both insurance and technology domains.