[Hiring] Auto Liability Specialist II @First Acceptance

Role Description

This Auto Liability Specialist II position reports into either Tampa, FL or Nashville, TN, with the potential to work remotely full time. As an Auto Liability Specialist II, you will be responsible for the investigation, evaluation, negotiation, disposition, and settlement of Auto Liability claims to determine coverage and legal liability and resolve damages. Assigned claims may involve:

• Single-vehicle or multiple-vehicle losses
• Uninsured/underinsured PD motorist claims
• Complex coverage issues requiring direct involvement in property damage claim handling with minimal supervision

Exceptional evaluation and judgment skills are required to develop all potential exposures in the file and to properly set expense and indemnity reserves. Protecting our Insured and the Company’s financial exposures is critical.

Essential Job Functions

• Plan and conduct investigations, including but not limited to:
  • Interviewing parties involved
  • Collecting and evaluating documentation
  • Securing evidence and protecting the chain-of-custody
  • Determining inspection needs
  • Ordering police reports
  • Scene investigation
  • Taking witness statements
  • Reviewing material damage photos
• Assume responsibility for property damage claims, including attorney-represented and non-represented parties, for both first- and third-party claimants
• Demonstrates high investigation, analysis, evaluation, and negotiation skills, including accurately reviewing and interpreting auto policy provisions to resolve complex coverage investigations appropriately
• Adhere to proper procedures related to the inspection and evaluation of property damage claims and make recommendations for the disposition of claims beyond an individual’s settlement authority
• Evaluate policy coverage, contact insureds, claimants, attorneys, and body shops while determining and establishing reserve requirements
• Compile information for decision-making with a discussion of the claims committee where appropriate
• Respond timely and appropriately to all settlement demands
• Keep internal and external customers advised of file status and other matters, as required
• Evaluate claims for potential fraud and work with Special Investigations Unit, as required
• Assess actual damages associated with claims and conduct negotiations to settle claims
• Determine if subrogation exists and take steps necessary to initiate recovery efforts
• Perform other duties as assigned

Qualifications

• Possesses strong customer service skills and behaviors
• Makes decisions in an informed, confident, and timely manner
• Possesses strong organizational and time management skills
• Ability to negotiate skillfully in difficult situations with both internal and external groups
• Demonstrates strong written and verbal communication skills, promotes and facilitates free and open communication
• Thinks critically and anticipates, recognizes, identifies, and develops solutions to problems promptly
• Easily adapts to new or different changing situations, requirements, or priorities
• Cultivates an environment of teamwork and collaboration
• Must have or secure and maintain appropriate state adjuster license(s) and continuing education credits
• Minimum of two (2) years of property claims handling experience
• High school diploma or equivalent
• College Degree preferred or equivalent experience

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Regularly required to do manual tasks, which may include using hands to finger and handling controls
• Tasks may require the ability to talk or hear
• Frequently sit, bend, and reach with hands and arms
• Occasionally required to stand and walk
• Frequently lift and/or move up to ten pounds
• Specific vision abilities required include close vision, color vision, and the ability to adjust focus
• Communicates and interacts with others while working

Company Description

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments.