[Hiring] Auto Claims Supervisor @Traders General Agency

Role Description

This Claims Supervisor position is responsible for leading a team of auto claims professionals handling automobile accident claims. The Claims Supervisor will provide guidance, oversight, coaching, and development to individual contributors while ensuring quality claim outcomes and exceptional customer service. Protecting the company's assets through sound leadership, claims handling, and business practices is essential to success in this role.

• Assure delivery of “best in class” customer service
• Ensure quality claims handling
• Control loss adjustment expenses
• Drive continuous improvement
• Develop team members through ongoing coaching, feedback, and performance management
• Build strong working relationships across departments
• Contribute to the overall success of the Claims Department and Traders Insurance

Qualifications

• Bachelor's degree or equivalent combination of education and related work experience
• 3–5+ years of experience handling and/or leading automobile claims involving state minimum policy limits
• Prior leadership, mentoring, coaching, or supervisory experience preferred
• AIC, CPCU, or other insurance industry designation preferred
• Strong communication, leadership, and organizational skills
• Ability to maintain adjuster licenses in required states

Requirements

• Effectively leads, coaches, and develops a team of approximately 5–7 Claims Representatives
• Provides ongoing guidance, oversight, and direction through regular coaching, performance feedback, and employee development
• Completes performance evaluations and supports employee growth through development planning
• Effectively communicates and executes operational procedures, policies, and processes with staff
• Ability to drive superior results through the knowledge and application of supervisory leadership skills and technical claims expertise
• Demonstrates an ownership mindset with strong analytical, problem-solving, and decision-making abilities
• Ensures all operations are consistent with the mission, values, and direction established by Traders
• Builds and maintains positive working relationships with internal departments, external vendors, and business partners
• Maintains proficiency in Microsoft Word, Excel, and other business applications
• Thrives in a fast-paced and continuously evolving environment
• Other duties as assigned