[Hiring] Authorization Supervisor @Grow Therapy

Role Description

We are looking for an experienced Authorization Supervisor to build and own our authorization function. This is a workstream that has outgrown its original home inside Eligibility and is now one of the most complex, highest-risk parts of our Pre-Bill operation, covering our WellHive partnership with the Department of Veterans Affairs (VA), Employee Assistance Program (EAP) partners (Cigna, Octave, Optum), and Kaiser populations.

You'll own the authorization-denial pipeline at the trend level, manage the Authorization Specialist and our outsourced authorization-entry team, and serve as the primary relationship owner for authorization-specific issues with key payer and partner contacts. You'll report directly to the Pre-Bill Operations Manager and work closely with the Eligibility, Billing, and Coding supervisors.

This function increasingly runs on data and workflow tooling rather than manual queue work, so this role is as much about building and maintaining automated processes as it is about managing a team.

What You'll Be Doing:

• Own the authorization denial pipeline at the trend level, identifying root causes across payers and driving resolution rather than fixing claims one at a time.
• Build and maintain automated workflows that reduce manual authorization work over time.
• Manage and develop an authorization team, including staffing, quality audits, and productivity standards.
• Own key partner relationships for authorization-specific issues, including escalations and process improvements.
• Represent the authorization function in cross-functional conversations with payor partnerships on escalation and process improvement.
• Partner with Billing, Eligibility, and Coding to resolve cross-functional authorization issues and escalate systemic trends.
• Prepare the function for new frameworks and partnerships as Grow expands.

Qualifications

• 3+ years of experience in authorization, utilization management, patient access, or medical billing, including at least 1 year in a people management role.
• SQL-fluent or can ramp up quickly, and comfortable directing and verifying data-driven, automated workflows.
• Prior people management experience, ideally in authorization, utilization management, or patient access.
• Analytically minded and can spot a denial trend across payers rather than treating each case in isolation.
• Comfortable owning external partner relationships and escalating issues professionally.
• Process-driven and can build and enforce repeatable workflows for a high-volume, high-complexity function.
• Adaptable and can ramp into a fast-moving, partially built environment without a long runway.

Requirements

• Bonus points if you have prior VA Community Care Network or other government payer authorization experience.
• Prior Employee Assistance Program experience (Cigna, Octave, or similar).
• Experience building or scaling an operational function from an ad hoc or manual state.
• Hands-on SQL or workflow-automation experience, even self-taught.

Benefits

• Health Benefits: Comprehensive medical, dental, vision, life, and disability coverage.
• Grow for Grow: No cost access to therapy through the Grow platform (available to US employees).
• Financial Wellness: Retirement savings programs and equity opportunities to help you invest in your future.
• Flexible Time Off, Paid Holidays & Winter Break: Flexible time off, company paid holidays (which vary by country), and a full company-wide Winter Break to rest and recharge.
• Parental Leave: Up to 18 weeks of paid parental leave to support you and your growing family and a new child stipend.
• Mental Health Mornings/Afternoons: Dedicated weekly flexible time for self-care, whether that's therapy, exercise, journaling, time with family, or simply taking a break.
• Wellness & Development Stipend: Annual stipend to support your personal wellbeing and professional growth, from fitness and education to books and learning resources.
• Commuter Benefits: Pre-tax commuter benefits to support teammates working from one of our hub locations.
• Home Office & Meals: Support for your home workspace plus meal benefits, with offerings tailored to both remote and hub-based employees.
• Additional Perks: A variety of wellbeing benefits, including wellness memberships, virtual care, pet insurance discounts (where available), and global travel assistance.