[Hiring] Authorization Associate @BAYADA Home Health Care

Role Description

The Associate, Authorization is a position responsible for ensuring that patient care services are ready to bill accurately and in a timely manner. The primary responsibility of the role is to obtain authorization for care from insurance carriers and provide denial support. This position will serve as a liaison between the service office providers, insurance carriers, and revenue cycle management functions. A high level of customer service and support is required to obtain insurance authorization and effectively communicate clients’ coverage.

Qualifications

• Exemplifies characteristics of The BAYADA Way: compassion, excellence, and reliability.
• Four (4) year college degree.
• Prior healthcare and/or home care experience preferred.
• One (1) year of relevant work experience obtaining authorizations and verifying eligibility is preferred.
• Demonstrated record of strong interpersonal skills and building relationships.
• Self-motivated, flexible, and versatile.
• Strong customer service skills.
• Demonstrated record of goal achievement.
• Basic PC skills required to perform job functions.
• Proven ability to multitask and manage competing priorities.
• Ability to sort and arrange information and files in an appropriate manner.

Requirements

• Demonstrate and communicate the core values of BAYADA and The BAYADA Way.
• Develop working knowledge of BAYADA’s mission, services, people, organization, policies, and procedures.
• Provide backup support for routine support questions.
• Meet metrics that support BAYADA’s goals and objectives and measure effectiveness.
• Prepare reports and presentations using Microsoft Office (Word, Excel, PowerPoint, etc.).
• Support annual audits and compliance reviews, as needed.
• Learn various aspects of the organization through technology training, hands-on learning, cross-training, and site visits.
• Support authorization and eligibility workflow within appropriate system/s.
• Communicate effectively and maintain positive working relationships with insurance companies, referral sources, service offices, etc.
• Perform related duties, or as required or requested by supervisor.

Other Responsibilities

• Manage a caseload and provide customer support for dedicated service offices.
• Perform utilization management (review plan of care and utilization requests) to ensure proper number of days are requested.
• Respond timely to requests and/or escalate review of denied requests.
• Communicate with insurance companies via portals, phone, or other third-party systems to request authorization.
• Support supplies and referral management.
• Provide any support to revenue cycle teams regarding authorization discrepancies or payor requirement changes.
• Submit appeals to insurance companies.
• Obtain denial letters from primary insurance companies when a secondary carrier is being billed yearly or as needed.
• Review and interpret authorization for services rendered to mitigate claim/EDI errors and denials.

Benefits

• Base Pay: $21.64/hour
• BAYADA offers a comprehensive benefits plan that includes:
• Paid holidays, vacation, and sick leave
• Vision, dental, and medical health plans
• Employer paid life insurance
• 401k with company match
• Direct deposit
• Employee assistance program

Company Description

BAYADA believes that our employees are our greatest asset. As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates. BAYADA is celebrating 50 years of compassion, excellence, and reliability.