[Hiring] Associate SysOps Engineer @OneStream Software

Role Description

The Associate SysOps Engineer position supports the operations and high availability of our customer environments, including but not limited to:

• Provisioning, maintaining, performance monitoring, and disaster recovery support.
• Fielding technical escalations from customer support.
• Prioritizing uptime, security, and performance of customer environments.
• Working closely with senior team members to manage tasks efficiently.
• Supporting seamless integration of operations across various locations and time zones.

A blended passion for technology, knowledge growth, collaboration, and customer success is essential for success in this role.

Qualifications

• BS/BA in Computer Science, Engineering, or related field, or equivalent professional experience.
• Up to 1 year of cloud operations or infrastructure experience (relevant internship or academic project experience considered).
• Foundational understanding of computer systems (hardware/software), networks, etc.
• Basic knowledge of IT Compliance, policy development, and implementation.
• Exposure to any of the following technologies, tools, and concepts:
  • Microsoft Azure (exposure to AWS or Google Cloud a plus).
  • Microsoft Windows Server, IIS, Microsoft SQL Server.
  • Basic scripting or automation using PowerShell, Azure PowerShell Modules, REST APIs, or ARM Templates.
  • Identity management concepts using Azure Entra ID, Okta, OpenID Connect, SAML.

Requirements

• Assist with customer environment implementation and software configuration, working toward department lead-time targets.
• Support operational outcomes aligned to department SLA, cost, and automation targets.
• Perform environment updates, migrations, and software upgrades under the guidance of senior engineers.
• Monitor customer environments using Azure Monitor, Log Analytics, and alerting systems to help detect and resolve availability issues.
• Support day-to-day service reliability by monitoring key operational metrics, responding to alerts, and escalating issues as needed.
• Identify opportunities for automation and process improvement.
• Participate in on-call rotation and respond to production incidents, assisting with root cause analysis and preventive measures.
• Communicate clearly during incidents and contribute to post-incident reviews, including written summaries for internal and external stakeholders.
• Support cost optimization efforts in Azure, contributing to department FinOps goals.
• Provide excellent customer service and technical support, maintaining high satisfaction levels.

Benefits

• Excellent Medical Plan.
• Dental & Vision Insurance.
• Life Insurance.
• Short & Long Term Disability.
• Vacation Time.
• Paid Holidays.
• Professional Development.
• Retirement Plan.