[Hiring] Associate, Provider Success @Oscar Health

Role Description

The Associate, Provider Success drives solutions to acute and systemic issues within Oscar's operations. The Associate owns end-to-end solutioning of provider escalations, orchestrating efforts cross-functionally with multiple internal partners, while building strong relationships through effectiveness and trust.

You will report into the Manager, Provider Success.

Work Location: This is a remote position, open to candidates who reside in: Dallas, Texas. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area. #LI-Remote

Pay Transparency: The base pay for this role is: $87,188 - $114,434 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities

• Leads and cross collaborates on problem definition, acute error remediation, and root cause solution development
• Utilizes data to drive business decisions to impact cross-functional strategy
• Develops trusting relationships with relevant internal/external stakeholders through effective communication, collaboration and positive outcomes
• Supports Oscar team members through knowledge sharing, process documentation, and tooling development
• Other duties as assigned
• Compliance with all applicable laws and regulations

Qualifications

• 3+ years of relevant technical experience in operations, data analysis, and/or consulting within healthcare
• 3+ years experience cooperatively developing project plans with internal and external stakeholders
• 3+ years experience designing and improving workflows, including development of accompanying operating and technical procedures and tooling
• Experience managing complicated business challenges: developing understanding, distilling and communicating that understanding to technical and non-technical audiences
• Healthcare experience

Bonus points

• Knowledge management, training, or content development in operational settings
• 2+ years experience using SQL to manipulate and analyze large data sets to solve business problems
• Process Improvement or Lean Six Sigma certification
• Structured, systematic, and critical thinking
• Strong verbal and written communications

Benefits

• Medical, dental, and vision benefits
• 11 paid holidays
• Paid sick time
• Paid parental leave
• 401(k) plan participation
• Life and disability insurance
• Paid wellness time and reimbursements