[Hiring] Associate, Process Improvement @Oscar Health

Role Description

Hi, we're Oscar. We're hiring an Associate, Process Optimization to join our Member Provider Service Optimization team.

About the role:

• You will work with business and technical stakeholders to solve operational problems, improve internal workflows, and represent service-delivery needs in company-wide projects.
• You will support the design, optimization, and implementation of processes to guide efficiency, reduce member/provider friction, and support technology modernization.
• This requires conducting root-cause analysis, documenting requirements, building project plans, analyzing performance metrics, and managing change across multiple projects simultaneously.
• You will report into the Product Implementation Manager.

Work Location:

• This is a remote position, open to candidates who reside in: Atlanta, Georgia.
• You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area.

Pay Transparency:

• The base pay for this role is: $87,188 - $141,134 per year.
• You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, and annual performance bonuses.

Responsibilities

• Lead the end-to-end management of operational improvements and workflow optimization projects, driving collaboration, seamless adoption and completion.
• Improve readiness for strategic implementations and technology launches by developing training materials, creating clear communications, and updating internal knowledge management repositories to minimize colleague friction.
• Partner with business owners to implement scalable procedural countermeasures that eliminate immediate process breaks and replace manual workarounds.
• Mentor team members and promote colleagues' growth.
• Compliance with all applicable laws and regulations.
• Other duties as assigned.

Qualifications

• 3+ years of work experience in Health insurance, Health System, or related field.
• 2+ years of experience with end-to-end project management.
• 2+ years of experience designing and improving workflows and standing up accompanying operating and technical procedures.
• A bachelor's degree or 3+ years commensurate experience.

Bonus points

• Bachelor's degree in Engineering, Business Administration, or other related field.
• Lean Six Sigma Green Belt certification or higher.
• 2+ years of experience using data software such as Excel, SQL, Python or other data analytics tools.
• 1+ years of experience using AI tools to guide process optimization, task automation, or analytical insights.

Benefits

• Medical, dental, and vision benefits.
• 11 paid holidays.
• Paid sick time.
• Paid parental leave.
• 401(k) plan participation.
• Life and disability insurance.
• Paid wellness time and reimbursements.