[Hiring] Associate Practice Optimization Partner @Ensemble Health Partners

Role Description

By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.

Practice Optimization Partners work with and advise clinic operators and leaders to maximize revenue cycle performance. Partners provide consultative insights and recommendations for physician practice activities in the following areas:

• Registration
• Scheduling
• Time of Service Collections
• Pre-Authorizations/Referrals
• Charges
• Charge Reconciliation
• Charge Lag
• Patient Portal Utilization
• Patient Satisfaction

Essential Job Functions:

• Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
• Assess and examine client revenue cycle processes in the physician practice (front end – first phone call through charge submission/reconciliation).
• Conduct root cause analysis and deliver actionable recommendations.
• Independently conduct research to formulate solutions to challenges.
• Create educational content derived from root cause analysis and instruct practice staff.
• Work alongside and in conjunction with Pre-Access on identified acute related issues, such as referrals, pre-authorizations, etc.
• Collaborate seamlessly with other revenue cycle teams to address and resolve issues while delivering a high level, personalized service within the defined team scope.
• Ability to lead teams and meetings professionally while building strong relationships.
• Engage and cultivate a positive workplace atmosphere while building strong relationships.

Qualifications

• 3 to 5 years of experience in a similar role.
• Bachelor's degree or equivalent experience.

Requirements

• Clear understanding of the revenue cycle operations in a physician practice.
• Ability to perform critical thinking in-depth analysis of root cause of an issue and identify efficient and effective solutions.
• Manipulating and preparing data for root cause analysis.
• Must have excellent written and verbal communication skills with the ability to speak/present to client leadership utilizing Executive Presence.
• Knowledge of Microsoft programs including Word, Power Point, One Note and Excel.
• Ability to adjust quickly and seamlessly to abrupt change.
• Ability to travel when needed.
• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.
• Required Certification: CRCR, Required within 9 months of hire (company paid).

Benefits

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement