[Hiring] Associate Managing Editor II @CJK Group, Inc.

Role Description

The Associate Managing Editor oversees journal editorial and/or production operations for client’s peer-reviewed journals from manuscript submission to publication. The Associate Managing Editor serves as the primary point of contact for client stakeholders and ensures that the work of the dedicated support team exceeds expectations for productivity, quality, and schedule adherence. The Associate Managing Editor may supervise one or more editorial associates.

• Provide excellent customer service to all external and internal journal stakeholders (e.g., editors, authors, publishers, colleagues).
• Ensure contractual requirements and service level agreements for assigned client workflows are met.
• Oversee journal inbox and handle escalations.
• Update and maintain accurate protocols for editorial workflows.
• Train and manage support staff performing daily peer review, editorial, and/or production tasks.
• Inform managers of staff errors and/or client feedback immediately and ensure that any issues which could impact customer satisfaction are resolved rapidly (internal escalations).
• Be a proficient user of the manuscript management system, from workflow optimization to using system reports for monitoring timeliness and other indicators of journal health.
• Utilize KGL Editorial’s cloud-based technology as a communication and productivity tool.
• Proofread and refine correspondence and information going to journal stakeholders for grammar and clarity (e.g., decision letters, instructions for authors and reviewers).
• Prepare agendas, complex system, or other reports, and/or presentations for editorial meetings.
• Handle invited manuscripts and other special content workflows including special issues and supplements.
• Administer social media.
• Perform other duties as assigned.

Qualifications

• A minimum of 3 years working in the editorial office of a scholarly journal.
• Knowledge of scholarly publishing processes and best practices.
• Excellent oral and written communication skills.
• Experience with one or more manuscript management systems (e.g., Editorial Manager, ScholarOne Manuscripts, eJournal Press).
• Social media experience.
• Proficiency with standard office technology (e.g., Microsoft Office, teleconferencing, SharePoint).
• BA or BS degree required.

Requirements

• Stay informed about industry trends, competitor activities, and changes in the industry landscape.

Physical Requirements

• General remote office environment (home office) involving intensive use of a high-end computer workstation for development and communication activities.
• This position requires the incumbent to grasp objects utilizing manual dexterity including hand/finger coordination.
• This position requires the incumbent to experience periods of prolonged sitting.

Travel Requirements

• Occasional travel may be required.

Company Description

KGL a CJK Group, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.