[Hiring] Associate Manager, Digital Content Quality and Localization @iHerb, LLC

Role Description

The Associate Manager, Digital Content Quality and Localization drives the quality and effectiveness of localized web content and product content, ensuring every regional customer touchpoint is accurate, culturally relevant, and frictionless.

Working closely with other departments in the company such as Regional teams, Marketing, Product, CX, the Associate Manager supports the end-to-end localization workflows, oversees translation quality, and leads regional projects that improve the customer journey from search and discovery to checkout across iHerb international markets.

Job Expectations

• Localization & Translation Quality
  • Lead and manage localization of web content, product pages, promotional campaign support (emails, banners, social, etc) and digital assets across all supported regions and languages.
  • Own translation quality assurance processes, ensuring all localized content meets iHerb’s accuracy, tone, and brand standards.
  • Develop and maintain localization style guides, glossaries, and quality benchmarks by region and language.
  • Review and audit translated content for linguistic accuracy, cultural appropriateness, and alignment with regional market expectations.
  • Partner with LSPs and internal stakeholders to manage localization pipelines and deliverables.
• Regional Partnerships & Market Support
  • Collaborate with regional teams to identify and resolve end-to-end friction points in local market experiences.
  • Serve as the project management point of contact for assigned regions, supporting localized regional initiatives from scoping through delivery.
  • Monitor regional experiences and proactively flag content, UX, or functionality gaps that impact local customers.
  • Support regionalization efforts including currency, date formats, local compliance requirements, and market-specific content adaptations.
  • Coordinate with other teams on internal and external search functionalities such as metadescription, keywords, etc.
• Product Content Quality
  • Oversee the quality and consistency of product content across localized markets, including product titles, descriptions, attributes, and imagery.
  • Identify and drive resolution of product content issues that affect discoverability or conversion in regional markets.
  • Coordinate with content, catalog, and merchandising teams to ensure product content meets regional standards.
• Stakeholder Communication & Reporting
  • Provide regular status updates to internal stakeholders, regional teams, and leadership on localization and regional project progress.
  • Monitor and report on KPIs related to localization quality, regional content performance, and localization related metrics.
  • Implement quality control processes to ensure all deliverables meet iHerb standards and maintain project integrity.

Qualifications

• Strong verbal and written communication skills; ability to communicate effectively across cultures and with international stakeholders.
• Deep understanding of localization and translation workflows, quality assurance processes, and industry best practices.
• Adaptability – must be flexible to project shifts and able to pivot strategies to keep plans moving forward across multiple regions simultaneously.
• Problem-solving skills with the ability to identify root causes of regional experience friction and drive resolution.
• Team leadership – ability to inspire and motivate cross-functional and cross-regional teams in a collaborative environment.
• Exceptional organizational skills with the ability to multitask, prioritize, and manage multiple regional workstreams concurrently.
• Cultural awareness and sensitivity to regional market differences in customer behavior, expectations, and communication norms.

Equipment Knowledge

• Experience with Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred.

Experience Requirements

• Generally requires a minimum of two (2) to five (5) years of relevant professional experience in localization project management, digital content management, or a related field.
• Proven experience managing multilingual content programs and working with international markets or regional stakeholders is required.

Education Requirements

• Bachelor’s degree in Linguistics, Translation, International Business, Project Management, or a related field.

Compensation

The expected salary range for this role is $100,000 - $110,000 USD. The actual base pay offered will be determined by factors such as the candidate's relevant experience, education, geographic location, and internal equity.

Staffing Agency Submission Notice

iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to [email protected]. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.

Equal Opportunity Employer

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.