[Hiring] Associate Implementation Consultant @Illumia, LLC

Role Description

As an Associate Implementation Consultant at Illumia, specializing as the Subject Matter Expert (SME) for our NetMenu platform, you will play a critical role in delivering both on-site and remote implementations for our Healthcare and Higher Education clients. Your hands-on experience in kitchen and back-of-house food production operations will be essential as you lead the deployment of NetMenu across campuses and sites.

• Lead on-site and remote implementations of the NetMenu platform, focusing on back-of-house food production operations within healthcare and higher education environments.
• Deliver comprehensive training to kitchen and food service teams, sharing best practices tailored to back-of-house workflows including inventory management, retail menu operations, purchasing and receiving, and requisitions.
• Collaborate closely with both internal teams and clients to ensure NetMenu is effectively integrated into food production and kitchen operations across campuses and sites.
• Maintain documentation, including agendas, status reports, and implementation plans.
• Meet revenue and billable utilization goals through effective project delivery and client satisfaction.
• Continuously expand your knowledge of NetMenu and related Illumia systems to remain the go-to expert for food production, kitchen operations, and item and recipe management implementations.

Qualifications

• Bachelor’s degree preferred, or 1 to 3 years of hands-on experience in back-of-house kitchen operations within a healthcare or higher education setting.
• In-depth knowledge of food production operations including inventory management, retail menu operations, purchasing and receiving, and requisitions across campuses or sites.
• In-depth knowledge of item and recipe creation, including production recipes, yield testing, and standardized recipe management.
• Strong experience with relevant systems and proficiency in training and presenting.
• Excellent writing, communication, interpersonal, and human relations skills.
• Effective time management, decision-making, and organizational abilities.
• Customer-first mindset with a professional appearance.
• Intermediate proficiency with Microsoft Office suite.
• Ability to manage stressful situations effectively.

Requirements

• Travel is required for this position and will fluctuate based on client needs, typically ranging from 50% to 75%, with travel primarily occurring Monday through Thursday.
• Home office-based when not traveling.
• Valid driver’s license required.

Benefits

• Flexible time off to include paid holidays and volunteer time.
• Robust health, dental, and vision insurance plans on your first day of employment.
• Employer-paid life insurance/AD&D/short-term and long-term disability insurance.
• Comprehensive employee assistance program (EAP).
• Flexible spending account (FSA) or health savings account (HSA).
• Matched 401(k).
• Employee stock purchase plan.
• Base salary offers for this position may vary based on factors such as location, skills, and relevant experience.
• Some positions may include additional compensation in the form of bonus, equity, or commissions.