[Hiring] Associate Implementation Consultant @Foundant + smartsimple

Role Description

As a Foundant Associate Implementation Consultant (AIC), you are a key team member in the Client Delivery team responsible for driving the successful implementation of Foundant software products for new clients. The AIC is responsible for leading, training, and consulting with clients to achieve a successful delivery ensuring alignment with the client’s objectives, obtainment of ROI, and overall business value. Implementation Consultants establish and maintain a positive client experience during the implementation process through the active demonstration of Foundant’s vision, core values, and brand.

• Directly support the successful end-to-end implementation of Foundant software solutions to new clients through effective teamwork, collaboration, and client engagement.
• Develop and maintain expert knowledge of Foundant software products.
• Provide clients with guidance on nonprofit sector practices.
• Train new clients how to utilize Foundant software products.
• Assist new clients in the configuration of their Foundant software products ensuring the most efficient business process workflows are implemented to provide the greatest business value to the new client.
• Maintain a high level of communication with all levels of client interaction to ensure proactive, solution-oriented problem identification and resolution.
• Follow up on tasks and projects arising from client interactions.
• Support the migration of client’s historical data from multiple sources into Foundant software.
• Provide clients with guidance on sector practices in nonprofit accounting functions such as configuring chart of accounts and creation of funds.
• Other duties as assigned.

Qualifications

• At least one year in philanthropy (grantmaking, scholarship making, fund accounting, or donor relations preferred) OR client and/or customer service in an SaaS company and/or related industry.
• Demonstrated experience in Nonprofit and/or community foundation fund accounting and financial reporting requirements.
• Ability to identify and adjust training to client learning styles.
• Strong technical aptitude and ability to learn software programs and analyze data.
• Exceptional client satisfaction driven approach.
• Keen attention to detail for accuracy to deliver on internal and external customer requirements with a time sensitive approach.
• Excellent verbal and written communication skills to effectively communicate with internal and external stakeholders.
• Excellent time management skills to handle multiple, concurrent tasks and deadlines.
• Experience with embracing change in a high-growth environment.
• Ability to travel occasionally (approximately 10%).
• Demonstrated experience with Microsoft Excel.
• Bachelor’s degree in related field preferred but not required.
• Prior philanthropic experience preferred but not required.

Requirements

• Adaptive Achievement: Juggles multiple tasks with ease, staying organized and agile, and seamlessly adjusts priorities as needed.
• Productive Collaboration: Completes assignments for crossfunctional work, meets deadlines, and promptly responds to colleague requests to maintain momentum.
• Service Orientation: Leverages Foundant’s processes and systems to meet clients’ service needs with a friendly and helpful approach.
• Business Insight: Demonstrates comprehensive knowledge of job-relevant business functions and actively seeks opportunities to gain a more holistic view of the business.
• Active Learning: Demonstrates growth by embracing new experiences and effectively applying skills learned to work and assignments.

Benefits

• Competitive salary and benefits, including tuition and lifestyle reimbursements, and bespoke mindfulness and fitness initiatives.
• Flexible PTO policy, allowing freedom to manage time for personal well-being and professional success.
• Opportunities for professional and personal development through collaboration across teams.
• Support for internal mobility to help achieve career goals.
• Autonomy and responsibility, empowering creative and independent work approaches.
• Employee recognition as a core part of the culture.