[Hiring] Associate Implementation Consultant @Brown & Brown Insurance

Role Description

The Associate Implementation Consultant is a key team member of the National Employee Benefits Technology (EBTech) Department. The department deploys various software tools to our valued customers and their employees for use in health care reform compliance, automated benefits enrollment, and other needs for automation. The incumbent is responsible for carrying out and overseeing various aspects of that software implementation process, including:

• Data analysis/audits
• EDI configuration
• Testing
• Training
• Presentation of work to customers

The candidate must also be very detail and deadline oriented.

How You Will Contribute:

• Audit and upload data for moderately (or greater) complex new client website implementations or on an ongoing basis for existing clients.
• Create and configure new and existing EDI files for moderately (or greater) complex client websites (using third party software).
• Solve and troubleshoot issues.
• Proficient at root cause analysis and serves as subject matter resource in customer meetings, as needed.
• Primarily responsible with final testing and auditing of own and less senior teammates’ work to ensure proper functioning, with oversight.
• Accountable for individual quality assurance on low to moderate complexity builds.
• Maintain working knowledge of health and benefits products, services and tools in order to appropriately configure and test software tools.
• Provide training and mentorship of less senior teammates.
• Work on moderate complexity (or greater) client projects.
• Participate in client meetings as needed.
• Provide direct and indirect (through teammate development) daily support to assigned clients and/or clients as directed.
• Develop root cause analysis skills to provide direct daily support to assigned clients as directed.
• Anticipate and respond to client support questions as assigned and work directly with clients.
• Build courteous and successful relationships with clients, vendors and carriers to improve client retention.
• Promote teamwork, support, knowledge sharing and a positive attitude in the department and office.
• Promote a commitment to achieve or exceed internal and external performance standards both individually and through teammates.
• Strong ability to interpret and follow SOPs and assist with providing guidance on the development of SOPs, and provide SOP process improvement considerations for primary platform.
• Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology.
• Pursue a course of personal, professional development.
• All other duties as assigned.

Qualifications

• Minimum education required: Associate’s, or Bachelor’s degree, or equivalent work experience.
• 2-5 years of applicable software implementation experience.
• Ability to readily learn and apply new information/concepts.
• Proficient with MS Office Suite.
• Experience working with personal computer database applications.
• Exceptional telephone demeanor and professional approach to problem-solving.
• Attention to detail and the ability to adhere to strict deadlines.
• Ability to maintain a high level of confidentiality.
• Ability to travel for work if requested (Less than 5% of the time).

Requirements

• 2-4 years of experience in an office environment, preferably in the insurance, human resources, or financial sectors.

Pay Range

$65k - $75k Annual. The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance.
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement.
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services.
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Company Description

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.