[Hiring] Associate Director, Patient Navigator Strategy @MSD

Role Description

The U.S. Oncology business within our company is a growing and dynamic organization committed to advancing innovative therapies for patients with cancer. We have an exciting opportunity to join our dynamic commercial team as we prepare for the potential U.S. launch of an mRNA-based individualized neoantigen therapy for early-stage melanoma, being developed through an alliance partnership. This novel product has the potential to redefine personalized cancer treatment and requires a highly coordinated operating model to support seamless therapy delivery across a complex treatment ecosystem.

Reporting to the Director, Patient Support Strategy Lead, the Associate Director, Patient Navigator Strategy will serve as the business leader responsible for designing, building, and enabling the INT Patient Navigator capability within the INT Patient Support program. This role will establish the strategic framework for how Patient Navigators engage patients throughout the treatment journey, ensuring a consistent experience from enrollment through treatment completion.

• Define the Patient Navigator strategy, operating model, service offerings, and engagement framework.
• Define how Patient Navigators support patients across key treatment milestones.
• Establish the strategy for patient education resources.
• Define consent-capture requirements and approved messaging.
• Partner with Data & Technology teams to define technology requirements.
• Establish navigator performance measures, quality standards, and service metrics.
• Partner with various stakeholders to ensure compliant implementation and continuous optimization of navigator capabilities.

Qualifications

• Bachelor's degree or equivalent (BA/BS)
• MBA or equivalent preferred

Requirements

• Minimum of 5 years of experience in pharmaceutical, biotechnology, or healthcare organizations.
• Demonstrated experience designing and implementing patient support programs.
• Experience establishing patient support guardrails and operational processes.
• Knowledge of patient privacy, informed consent, and compliance considerations.
• Strong strategic thinking and problem-solving capabilities.
• Excellent communication, collaboration, and stakeholder management skills.

Preferred Skills

• Experience leading patient navigator or patient support organizations.
• Experience supporting the commercialization or launch of advanced therapies.
• Deep understanding of oncology patient journeys and treatment ecosystems.

Benefits

• Medical, dental, vision healthcare and other insurance benefits (for employee and family).
• Retirement benefits, including 401(k).
• Paid holidays, vacation, and compassionate and sick days.