[Hiring] Associate Director - Patient Experience CMH @Lilly

Role Description

This role contributes to the planning, execution, and performance management of Patient Experience & Outcome efforts. This includes:

• Developing program and solution requirements for both owned and third-party offerings.
• Integrating and orchestrating execution across central capability teams (e.g., Reimbursement Services, Consumer Success, Business Operations).
• Driving flywheel performance for Patient Experience KPIs.
• Collaborating with cross-functional colleagues (particularly Global TA, US TA, LVA, and Medical).
• Coaching and developing top talent.
• Advancing patient experience capabilities to be fit-for-future.

The Patient Experience Associate Director is equal parts consumer-obsessed therapeutic area strategist, experience designer, and practical change maker.

Qualifications

• Bachelor’s Degree
• Experience in healthcare or life sciences and direct-to-consumer marketing in regulated industries.

Requirements

• Qualified applicants must be authorized to work in the United States on a full-time basis.
• Lilly will not provide support for or sponsor work authorization or visas for this role.

Benefits

• Anticipated wage for this position is $127,500 - $187,000.
• Eligibility for a company bonus (depending on company and individual performance).
• Comprehensive benefit program including:
• Company-sponsored 401(k); pension.
• Vacation benefits.
• Medical, dental, vision, and prescription drug benefits.
• Flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts).
• Life insurance and death benefits.
• Time off and leave of absence benefits.
• Well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).
• Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion.