[Hiring] Associate Director - Health Technology Consulting - Revenue Cycle Technology (Epic) @Guidehouse

Role Description

Guidehouse’s Health Technology Consulting (HTC) practice is looking for an Associate Director to lead revenue cycle technology engagements across our Commercial Health client portfolio. This person will serve as a senior advisor to health system executives, guiding clients through the full lifecycle of revenue cycle technology work:

• Strategy
• Platform assessment
• Implementation oversight
• Post-live optimization

This is a client-facing leadership role. The Associate Director will own executive relationships, lead engagement teams, contribute to business development, and bring deep technical credibility to every conversation. We expect this person to have the most Epic revenue cycle knowledge in the room most of the time. Oracle Health, Meditech Expanse, and athenahealth are relevant secondary platforms, and experience across any of them strengthens a candidacy.

What You Will Do

• Lead Client Engagements:
  • Serve as the senior Guidehouse presence on revenue cycle technology accounts.
  • Own the relationship with the CFO, VP of Revenue Cycle, and CDIO.
  • Manage workstreams across a team and be accountable for the quality and direction of our work.
  • Engagements vary, including:
    • Assessing a health system’s current platform configuration and identifying revenue leakage.
    • Guiding a client through a post-live stabilization after a difficult Epic go-live.
    • Full optimization programs aimed at reducing denial rates, improving clean claim rates, or restructuring CBO operations.
  • Bring a point of view into every room, not just facilitate a process.
• Deliver on Revenue Cycle Technology Depth:
  • Guidehouse’s value depends on consultants knowing the platforms at a level that earns client trust quickly.
  • Epic revenue cycle first: Resolute HB and PB, Grand Central, Prelude, Charge Router, Claim Edit, denial workqueue design.
  • Translate platform knowledge into practical recommendations for clients across the revenue cycle continuum.
  • Contribute meaningfully in Oracle Health, Meditech Expanse, and athenahealth environments.
• Grow the Practice:
  • Identify expansion opportunities within existing accounts.
  • Support proposal development.
  • Represent Guidehouse at industry events including HFMA and ViVE.
  • Contribute to the firm’s external point of view on revenue cycle technology.
  • Build and maintain a pipeline over time.
• Develop the Team:
  • Lead engagement teams from Analyst through Senior Consultant.
  • Provide active coaching and substantive feedback.
  • Develop the revenue cycle technology expertise of the people around you.

Qualifications

• Eight to twelve years of combined experience in health IT consulting, EHR implementation, or revenue cycle operations, with prior consulting firm experience strongly preferred.
• Deep Epic revenue cycle expertise, including certification in one or more modules such as Resolute HB, Resolute PB, Charge Router, Grand Central, or Prelude, and a minimum of three years working in Epic revenue cycle environments.
• Meaningful experience with at least one of Oracle Health, Meditech Expanse, or athenahealth in a revenue cycle context.
• A track record of managing complex engagements with C-suite client exposure.
• Experience leading and developing consulting staff across multi-workstream engagements.
• Fluency in revenue cycle performance metrics including DNFB, DCFB, A/R days, first-pass rate, denial rate, clean claim rate, and net collection rate.
• Understanding of how payer and regulatory requirements intersect with EHR configuration.
• A bachelor’s degree at minimum; a graduate degree in health informatics, business administration, or a related field is a plus.

Requirements

• Graduate degree in health informatics, business administration, public health, or a related field.
• Experience working across payer and provider client environments.
• Familiarity with healthcare IT standards, regulatory requirements, and compliance considerations relevant to EHR implementation and optimization.
• Experience supporting or contributing to digital transformation, AI integration, or analytics strategy within health system engagements.

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend