[Hiring] Associate, Clinical Operations (Data and Systems) @Ophelia

Role Description

We're building a telehealth practice that operates across dozens of states, and we need an operational engine to keep it running smoothly for our patients and clinicians. This role is ideal for someone who brings a blend of operational excellence and systems thinking, is highly detail-oriented, and is deeply motivated by improving the experience for both patients and healthcare providers.

You will support patient panel transitions, help keep our clinical dashboards accurate, and take on the administrative work that keeps the Clinical Operations team moving. It's a bit like keeping a dozen plates spinning at once (patient panels, spreadsheets, schedules) and genuinely enjoying it! On any given day you might be reassigning a patient panel during a clinician's leave of absence, double-checking that a dashboard is pulling the right data, or fixing a shared GSheets tracker. Over time, you'll grow from managing this data to building and updating the dashboards yourself.

Key Responsibilities

• Panel Management & Coverage Support
  • Manage Patient Transitions: Coordinate patient panel coverage and transfers during clinician attrition, extended leave, or parental leave.
  • Logistics Coordination: Reassign patients in the system, update internal records, and coordinate handoff logistics across teams.
  • Proactive Monitoring: Track overall panel coverage status and proactively flag capacity gaps or coverage risks to senior leadership.
  • Clinician Scheduling Support: Spot inefficiencies in clinician scheduling using a data-informed, strategic approach. Support day-to-day scheduling and calendar coordination as needed.
• Data Analytics
  • Dashboard Monitoring: Perform routine monitoring of existing dashboards to check that data looks correct and flag anomalies.
  • Tool Optimization: Maintain, update, and audit Google Sheets trackers, reports, and lightweight operational models used across the team.
  • Skill Growth: Partner with the data team on more complex analyses, and continue developing your data skills to serve as a resource for the Clinical Operations team. Over time, learn to build, update, and own dashboards or reports yourself.
• Administration and Cross-Functional Operations
  • Clinician Support: Serve as on-call support one day a week to triage and resolve routine clinician questions and requests.
  • Documentation: Maintain updated documentation and SOPs; assist with light credentialing/licensing paperwork as needed.
  • Ad Hoc Support: Support projects, special pilots, and other requests from senior Clinical and Operations team members.
  • Cross-Functional Collaboration: Partner with data and engineering teams to report dashboard issues and request technical fixes.

Qualifications

• 1-3 years of experience in operations, healthcare operations, or a similar administrative/analytical role.
• High-growth telehealth or healthtech startup experience preferred.
• Strong Google Sheets skills (comfortable with formulas, pivot tables, and data cleanup).
• Experience navigating and reading BI tools (e.g., Lightdash, Looker, Tableau) with a strong desire to learn how to build them.
• SQL knowledge is a plus but not required.
• Exceptional attention to detail, strong written and verbal communication, and the ability to manage multiple ongoing tasks.
• Comfort with routine administrative tasks, paired with the drive to improve the systems behind them.
• Comfort with high work volume and ongoing changes inherent in managing a clinical practice, with an agile mindset to navigate evolving priorities.

Benefits

• Competitive medical, vision, and health insurance (many plans are fully covered for the employee!)
• Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure.
• 10 company holidays.
• Work From Home Stipend.
• 401k Contribution Platform.
• Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!