[Hiring] Associate, Catalog Operations @Headout

Role Description

Join us at Headout as our new Associate for Catalog Operations, a position that thrives in a dynamic environment. Your primary duties will include:

• Overseeing the entire process of launching new experiences on Headout.
• Accelerating the launch pace.
• Ensuring that the quality of these experiences aligns with Headout's high standards.

This is a remote role.

What Makes This Role Special?

• Process-Driven: A keen eye for detail is essential, along with proficiency in using multiple internal tools.
• Ownership: Take the helm of operational nuances as you oversee the introduction of new experiences on Headout, expedite launch processes, and uphold the esteemed quality standards that Headout is known for.
• Autonomy: In our ever-adaptive business model, your self-reliance in learning and proactiveness in seeking and evaluating novel concepts will be crucial.
• Continuous Improvement: Keep raising the bar by enhancing the Catalog quality metric, ensuring that the information on the Headout catalog consistently meets high standards.
• Collaboration: Work hand-in-hand with Headout's supply partners to ensure accurate representation of their experiences on our platform. Engage actively with team leads and the product team to propose improvements that can boost the operational efficiency of catalog team members.

Qualifications

• 0-2 years of experience in an operations role, preferably with exposure to working with CRM tools like Zendesk, Freshdesk or Intercom.
• Exhibit an ability to drive consistent enhancement by identifying root causes.
• Possess the aptitude to multitask and prioritize effectively.
• Strong written communication skills are a must.
• Proficiency in tools like Google Sheets will be advantageous.

Requirements

• Attention to Quality.
• Ability to drive consistent enhancement.
• Effective multitasking and prioritization skills.
• Strong written communication skills.

Benefits

• Remote work opportunity.