[Hiring] Associate C2C Dispute Management Process Expert @Capgemini

Role Description

We are looking for a candidate who would be responsible for processing OTC transactions, resolving complex process related issues, preparation and finalization of the period and close activities. The Dispute Management Process Experts participate in or lead the achievement of service levels and key measurement targets of the team.

The candidate will manage a team of individuals and support them in the daily activities as well as in their development and manage the Client relationship, usually on the local country level.

In this role you will play a key role in:

• Manages a team of Cash Application Clerks and monitors the overall team performance efficiency and quality.
• Client contact point for addressing status updates, agreeing on new initiatives and troubleshooting escalation point.
• Initiates process optimization and standardization activities.

Qualifications

• Responsible to keep the process documentation up to date and initiates any required updates.
• Proactively monitors and seeks for improving team and process KPIs.
• Handle complex client specific queries, issues or escalations within the client context.
• Ensures correct and timely cash is applied accurately and timely.

Benefits

• Flexible work arrangements to provide support.
• Remote work, flexible work hours or alternative work schedules to maintain a healthy work-life balance.
• Career growth programs and diverse professions crafted to support you in exploring a world of opportunities.