[Hiring] Associate Business Process Consultant @Crossfuze

Role Description

Crossfuze is looking for a talented and experienced Associate Business Process Consultant with strong client stakeholder engagement, requirements gathering, testing and training skills with the ServiceNow platform. The role will work closely with our clients and project teams to achieve this outcome within our standard project delivery methodologies. As the solution design facilitator, you are responsible for leading and supporting workshops or requirements meetings with clients and other related support teams to gather requirements, act as liaison between customer and technical teams during product development, develop and facilitate the testing plans and strategy. You will follow up with any production issues reported, troubleshoot if able, capture any future enhancements, and ensure products are delivered with quality. As the project approaches completion, you will develop job aids and related training materials that will be delivered in the approved training approach to help customers unlock user adoption from their successful implementation.

This position is fully remote, candidates for this role must be located in Canada.

Qualifications

• Completion of ServiceNow Fundamentals strongly preferred; CSA certification is a plus
• Foundational understanding of the ServiceNow platform and project implementation lifecycle
• Two or more years in a Business Process role or similar process related role
• Agile Certification or experience on Agile-facilitated projects preferred
• Organizational Change Management certification or practical experience is preferred
• Advanced MS Office skills (Word, Excel, Visio, and PowerPoint)

Requirements

• Identify and document process definition, improvement, and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders
• Provide guidance to the client and to ServiceNow technical resources in the implementation of the documented requirements
• Lead clients in their efforts to take advantage of the ServiceNow functional capabilities and in their efforts to improve their business processes
• Complete, develop and improve required documentation such as process flow diagrams, workshop agendas, presentations, and backlog grooming
• Identify areas of business process improvement (efficiency and effectiveness) and recommend solutions that detail pros, cons and risks
• Juggle multiple projects and initiatives across concurrent projects
• Promote continuous process improvement practices
• Manage and communicate business processes and business requirements ensuring that the proposed solutions meet the customer's expectations
• Support functional testing activities, including UAT efforts
• Ability to document processes and identify gaps
• Understanding of Agile delivery concepts (stories, acceptance criteria, backlog refinement)
• Ability to host workshops/meetings with stakeholders to gather requirements and create user stories and backlog, and document and support the testing and training plans
• Strong written and verbal communication skills, especially in documenting findings and communicating requirements
• Collaborative mindset and willingness to learn from a cross‑functional team
• Curiosity, active listening, and the ability to ask “why” to deepen understanding
• Organized, detail oriented, and comfortable working in a fast-paced project environment
• Ability to work under pressure and manage multiple tasks to meet tight project timelines and prioritize project activities accordingly
• Recognize and communicate the value of driving organizational change through adoption
• Project management knowledge to work with large & complex project teams

Benefits

• The quality of work is more important than when or where it gets done. On Fridays starting at noon local time there are: no meetings and no messages so you are free to use the afternoon for what you need.
• Flexible remote work options
• Additional PTO day for mental health
• Competitive paid time off
• Half-day Fridays
• Your time is valuable, both at work and away from it. We look ahead and support you in your professional goals while also offering family-friendly benefits.
• Paid maternity and paternity leave for biological birth and adoption
• Newborn, adoption and fertility assistance
• Competitive training & development programs
• Extended Healthcare Plan
• Group RRSP with employer match
• 10 days toward bereavement leave
• Crossfuze believes in promoting mindfulness, relaxation, and wellness. We offer a premium subscription to the Calm app for every employee as well as 5 additional people of the employees’ choice.

Work Environment

While performing the duties of this position, the employee will work remotely with the possibility of up to 30% travel.

Compensation Range

The anticipated compensation range for this position is $80,000 - $100,000 CAD annually. Many factors are taken into consideration when determining the compensation rate for a potential new employee including years of experience, training and education, geographic location, and other factors.

Equal Employment Opportunity

Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.