[Hiring] Assistant Team Leader @Flight Centre

Role Description

We are looking for someone driven and adventurous to take on the Assistant Team Leader role for the Marlboro Team. The Assistant Team Leader supports the Team Leader by providing direction and vision for the team and sharing responsibilities to ensure success for the team. In addition, the Assistant Team Leader role is to develop and grow the team through continuous training and monitoring process efficiencies.

Key Responsibilities

• Partner with the Team Leader to implement process improvements that enhance efficiency and client satisfaction.
• Mentor team members by delivering training across payroll, phone systems, and professional development.
• Act as a key communication bridge between leadership and the team, fostering a supportive environment.
• Manage diverse personalities and facilitate challenging conversations with professionalism and empathy.
• Maintain structured processes while supporting team well-being and flexibility.
• Communicate with a solutions-focused approach to motivate and engage team members.
• Monitor phone activity to ensure responsive and high-quality customer service.
• Lead training initiatives and support change management across the team.
• Generate performance reports and provide constructive feedback for continuous improvement.
• Contribute innovative ideas to drive forward-thinking business outcomes.
• Leverage knowledge of clients and brand to enhance service delivery.
• Assist in scheduling, time-off requests, and workload distribution.
• Represent the business professionally in client meetings when required.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Qualifications

• Minimum 6 months of experience within FCM.
• Strong knowledge of FCM platforms and systems.
• Excellent organizational skills and ability to manage workflows effectively.
• Proven ability to manage change and guide others through transitions.
• Strong communication and interpersonal skills.
• Demonstrated leadership potential and team development capability.
• Commitment to FCM & FCTG values, systems, and philosophies.
• Results-driven mindset with a focus on achieving and exceeding targets.
• Self-awareness and commitment to continuous professional growth.
• Reliable, high-speed internet connectivity required to support core job responsibilities, including but not limited to video conferencing, access to company systems, and secure handling of company data.

Benefits

• Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 9 recognized holidays annually.
• Travel perks/discounts.
• Health & Wellness Programs and Employee Financial Wellness Services.
• National/International Award Nights and Conferences.
• Health benefits including medical, dental, vision, gender affirming care, and fertility care.
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability.
• Flexible Spending Accounts.
• Employee Assistance Program.
• 401k program with partial match.
• Tuition Reimbursement Program.
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions.
• Global career opportunities in a network of brands and businesses.