[Hiring] Assistant Property Manager @Somewhere

Role Description

We are seeking a highly disciplined and experienced Assistant Property Manager to oversee a growing portfolio of industrial and retail assets. The ideal candidate possesses deep fluency in commercial lease structures (including NNN and CAM reconciliations) and thrives within a structured, systems-driven environment. In this role, you will serve as a critical operational anchor, ensuring seamless tenant relations, rigorous financial oversight, and proactive vendor management while maintaining AppFolio as the absolute source of truth.

Core Responsibilities

• Tenant Relations & Experience
  • Maintain a strict, non-negotiable 24-hour response time for all tenant inquiries.
  • Actively engage with tenants to ensure a Net Promoter Score (NPS) greater than 8.
  • Professionally de-escalate and resolve complex tenant issues with diplomacy and poise.
• Rent Collection & Delinquency Management
  • Conduct daily monitoring of rent accounts and ledgers within AppFolio.
  • Proactively manage collections to ensure fewer than 5 tenants exceed 15 days delinquent, with a strict target of zero tenants exceeding 30+ days delinquent.
  • Execute formal late notices and legal follow-ups in strict accordance with lease terms.
• Maintenance & Vendor Management
  • Source, evaluate, and secure a minimum of three (3) competitive quotes for all maintenance and repair issues.
  • Oversee approved vendors post-authorization to ensure timely, high-quality completion of work.
  • Manage the lifecycle of maintenance requests, ensuring all work orders are accurately closed out in the system.
• Risk Management & Compliance
  • Meticulously track Certificates of Insurance (COIs) and ensure absolute compliance with all individual lease requirements.
  • Maintain flawless, organized digital records and documentation across all platforms.
• Reporting & Systems Optimization
  • Compile and deliver comprehensive monthly operational and financial reports on schedule.
  • Ensure AppFolio is updated daily, serving as the definitive, real-time source of truth for the portfolio.
  • Execute tasks according to established company playbooks while proactively identifying opportunities to optimize operational workflows.

Qualifications

• 2–3+ years of dedicated commercial property management experience, with a strong preference for industrial and/or retail asset classes.
• Solid understanding of Triple Net (NNN) leases, Common Area Maintenance (CAM) reconciliations, and commercial delinquency workflows.
• Hands-on experience with AppFolio (or comparable enterprise software such as Yardi or Buildium) is highly preferred.
• Proficient in Google Workspace (Docs, Sheets, Drive).
• Professional-level English fluency (written and spoken) with the ability to communicate confidently and articulately with US-based tenants and executives.
• Highly organized, detail-oriented, and process-driven, with a proven ability to manage multiple competing priorities calmly under pressure.
• A proactive self-starter who respects established systems but is naturally inclined toward continuous process improvement.