[Hiring] Assistant Manager - Technology - Middleware & Platforms @Mashreq

Role Description

The role involves the following responsibilities:

• Installation, configuration, deployment, administration, and monitoring of IBM API Connect in Cloud and On Prem VMs.
• Monitor the health of the IBM API Connect environment to ensure performance and availability of APIs.
• Participate, and lead as necessary, in incident resolution calls to assist root cause analysis of issues.
• Analyze logs to identify problems within the IBM API Connect environment.
• Configure and implement backup and restoration of IBM API Connect subsystems.
• Backup and restore IBM API Connect configuration data.
• Maintain CI/CD pipeline for building and deploying APIs in IBM API Connect.
• Use the API Management Portal to manage the lifecycle of APIs across multiple API Catalogs.
• Consumer maintenance including creating users, groups, roles, and security configurations.
• Make IBM API Connect Developer Portal changes using the administrative menus to affect the portal configuration and Drupal themes, as well as perform some look and feel content changes.
• Enable third-party tools like Elastic to capture analytics events for customer dashboards.
• Splunk data platform expertise with advanced search queries construction and monitoring and alerting setup for failures.
• Configure the security of the IBM API Connect product using TLS Profiles and native OAuth2 mechanisms to ensure a secure operating environment.
• Apply product maintenance patches, interim releases, upgrades as required.
• Deliver technical architecture related information, support technical discovery sessions, assist architect/team lead as required, and respond to architecture, infrastructure, and security questions as needed.
• Good in hardware specifications, networking requirements, and storage sizing for IBM API Connect.
• Interact with IBM Technical Support and IBM Technical Sales as required to verify, discuss, and close issues or questions that arise.

Qualifications

• Experience with IBM API Connect.
• Strong understanding of cloud and on-premises environments.
• Proficiency in CI/CD practices.
• Knowledge of security configurations and protocols.
• Experience with monitoring tools like Splunk and Elastic.

Requirements

• Ability to analyze logs and troubleshoot issues.
• Experience in configuring backup and restoration processes.
• Strong communication skills for incident resolution and support interactions.
• Familiarity with API management and lifecycle management.

Benefits

• Competitive salary.
• Health and wellness programs.
• Opportunities for professional development.
• Flexible work arrangements.