[Hiring] Assistant Branch Manager - Workers Compensation Claims @Gallagher

Role Description

Supervises their own team of adjusters plus some number of other supervisors based on individual branch needs.

• With minimal direction, actively drives adjuster hiring and training.
• Actively coordinates assigned adjusters workloads and performance, as well as that for assigned supervisors.
• Drives compliance and best practice reporting.
• Demonstrates a detailed understanding of corporate policies and procedures.
• Uses various metric driven tools such as FOCUS, the Managers Tool Kit and Scoreboard to evaluate performance and identify problem areas in advance of them becoming service issues.
• Takes ownership to resolve such issues.
• Defines team goals and communicates team goals.
• Motivates people to perform at the highest level.
• Ensures receipt and maintenance of appropriate licenses and/or certifications for themselves and all assigned staff for all states in which claims are being handled.
• Communicates with clients, carriers and brokers in a professional, positive and proactive manner.
• Works collaboratively with all internal departments.

Qualifications

• High school diploma and 12 years related claim experience required.
• At least 3 years of supervisor experience required.
• Appropriately licensed and/or certified in all states in which claims are being handled.
• Knowledge of all team member related functions.

Requirements

• Bachelor's degree preferred.
• Requires exceptional analytical and problem solving skills.
• Ensures flawless and consistent execution of client service instructions and performance guarantees.
• Ability to actively review work of others via file reviews; identify mentoring opportunities, act on needed coaching opportunities and position subordinates for successful development leading to advancement within the organization.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance.
• 401(K) and Roth options.
• Tax-advantaged accounts (HSA, FSA).
• Educational expense reimbursement.
• Paid parental leave.
• Digital mental health services (Talkspace).
• Flexible work hours (availability varies by office and job function).
• Training programs.
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing.
• Charitable matching gift program.
• And more...