[Hiring] Assessment Rater @CaptionCall by Sorenson

Role Description

Sorenson Communications is looking for interpreters who are excited to provide high-quality service to our communities. The Assessment Rater position is integral to the recruiting process by providing the first level of quality assurance for our interpreting teams.

The Assessments Rater reports to the Director of Assessments and is responsible for analyzing the work of interpreter applicants. Employees in this role collaborate to provide objective and reliable evaluations of interpreter performance in order to recommend hiring eligibility, job placement, and/or performance feedback. The Assessments Rater provides holistic and/or diagnostic feedback to interpreters for the purpose of ongoing skill development. Additionally, rating team members provide technical support for remote filming and assist in the development of new source materials.

Essential Duties and Responsibilities

• Review interpretation samples and analyze skills and errors following Sorenson’s rating methods
• Compile and provide constructive feedback to interpreters in a professional and positive manner
• Support team members with peer mentoring and information sharing
• Provide technical troubleshooting assistance
• Assist with the scripting, video production, norming, and maintenance of source materials
• Support other teams as needed, e.g. QA calls, interpreting, mentoring, presenting
• Successfully and promptly complete assigned tasks, duties, and projects
• Other duties as assigned

Qualifications

• Native or native-like American Sign Language and English fluency
• Advanced knowledge of linguistics and interpretation
• Ability to analyze interpreting samples and identify patterns of errors and skills
• Knowledge of current interpreter best practices and codes of conduct
• Positive attitude, team player, good interpersonal communication skills, and able to positively represent Assessments and Sorenson Communications
• Ability to work under pressure, meet tight deadlines, and adapt to change
• Ability to follow instructions and work independently in a fast-paced environment, without onsite supervision
• Must be organized, detail-oriented, and have strong problem-solving skills
• Ability to effectively work in Microsoft Office 365 with a strong working knowledge of Outlook, Excel, and Word
• Experience with Zoom, Microsoft Teams, and SharePoint preferred

Requirements

• CDI, NAD IV, NAD V, CI, CT, CSC, NIC, NIC Advanced, NIC Master, BEI Advanced, BEI Master, or equivalent (Required)
• 10+ years of professional interpreting experience (Preferred)
• 5+ years of experience in rating, mentoring, teaching ASL, or teaching ASL interpreting (Preferred)
• Bachelor’s degree or equivalent experience in a field related to ASL, Deaf Studies, or Sign Language Interpreting (Preferred)
• Experience in providing feedback to interpreters (Preferred)

Other General Requirements/Additional Notes

• Must be able to work remotely with high-speed internet that meets company requirements
• Must be able to work some weekend hours as needed
• Occasional travel may be required
• This position has access to highly confidential, sensitive information relating to the employees, applicants, customers, and technologies of Sorenson Communications. It is essential that the individual possesses the requisite integrity to maintain the information in the strictest confidence.

Physical Demands

• Dexterity of hands and fingers to operate a computer keyboard, mouse, and tools, and to handle other computer components
• Visual acuity to see text and objects on a computer screen
• Ability to look at a computer screen for extended periods of time with occasional breaks
• Ability to sit for extended periods of time with occasional breaks
• Must be able to satisfy requirements for a drug screen and criminal background check to qualify for employment

Equal Employment Opportunity

Sorenson Communications is an Equal Opportunity, Affirmative Action Employer.