[Hiring] Area Claims Supervisor @ProAg

Role Description

ProAg is looking for a dynamic Area Claims Supervisor to lead and support Crop Insurance Adjusters across Ohio to ensure timely, accurate, and compliant claims handling. This role oversees adjuster performance, training, workload distribution, and expense management while maintaining strong knowledge of federal and state crop insurance regulations, company policies, and industry standards.

Working closely with Claims Management, Compliance, Marketing, and Underwriting, the Area Claims Supervisor serves as a key escalation point for complex claims and agent concerns and plays an active role in developing talent and supporting business strategies. The position requires frequent travel and the ability to effectively lead and support a remote, field-based team.

In this Exciting Opportunity, You Will:

• Manage, coach, train, and evaluate Crop Insurance Adjusters across Ohio, including conducting performance reviews, succession planning, and day-to-day field support.
• Oversee claims handling to ensure accuracy, timeliness, and compliance with ProAg procedures, federal and state regulations, and RMA standards.
• Assign claims, review and approve work, assist with reserve setting, and serve as the primary escalation point for complex, sensitive, or disputed claims.
• Partner with Claims Management, Compliance, and Underwriting to support business objectives, resolve field issues, and address regulatory or operational concerns.
• Monitor Loss Adjuster Expenses (LAE), manage staffing and workload distribution, and adjust claims structure to meet changing market or territory needs.
• Act as a key point of contact for agent inquiries and concerns, ensuring responsive communication and effective issue resolution.
• Develop and deliver adjuster training, promote best practices, and support the effective use of claims systems and internal tools.
• Model ProAg’s core values, maintain clear and consistent communication, and uphold professionalism in all internal and external interactions.

Qualifications

• A bachelor’s degree in agriculture, a related field, or the equivalent education and/or experience preferred.
• Current Claim Adjuster Proficiency Program (CAPP) certification.
• A minimum of three years of relevant and progressive crop insurance experience in Claims or Compliance.
• A thorough knowledge of adjusting practices, standards, procedures, and proper use of necessary adjusting equipment.
• Exceptional organizational and analytical skills with the ability to manage multiple tasks simultaneously.

Benefits

• Competitive salary and comprehensive benefit package.
• Strong learning culture with ongoing development opportunities.
• Opportunities for growth and career advancement.
• Comprehensive medical, vision, and dental coverage, with eligibility beginning on your first day of employment.
• Basic life and disability insurance.
• 401(k) plan with 6% company match.
• 20 days of PTO, three floating holidays, approximately 10 paid holidays, and volunteer time off.
• Paid parental leave.
• Access to our award-winning wellness program, including mental health services, fitness network membership, and a complimentary Headspace subscription.
• Student loan matching program.
• Employee discount program.
• An opportunity to do meaningful work and love what you do.

Company Description

ProAg, a member of the Tokio Marine HCC group of companies, is positioned as a financially strong and well-capitalized insurer with an AM Best rating of A++. With 100 years of service to our agents & insureds, we stand committed to continuing the principles that ProAg was founded on: Integrity, Loyalty, and Customer Service.

Tokio Marine HCC is a leading specialty insurance group with offices in the United States, the United Kingdom, Europe, and other exciting locations. With the strength and stability that comes from being a member of the Tokio Marine Group, and more than fifty years of growth, profitability, and stability, we offer important insurance products that most people don’t even know exist. Every policy we write is special, enabling our clients to do amazing things.