[Hiring] Appointment Scheduler @Outsourcey

Role Description

This is a remote position. Looking to take your career to the next level? Then this role is for you! Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support. Let's shape the future of work together!

Qualifications

• Previous experience in appointment setting, patient coordination, medical reception, or a similar healthcare administration role.
• Telehealth experience is non-negotiable, preferably within a mental health or psychology practice.
• Familiarity with the Australian healthcare system, including Medicare and private health insurance billing processes.
• Hands-on experience with Cliniko is non-negotiable, although candidates with Halaxy experience may also be considered.
• Confident and professional phone manner for both inbound and outbound calling.
• Experience using Zoom Phone or similar VoIP platforms for Australian and New Zealand calls.
• Strong attention to detail with accurate data entry and record keeping.
• Ability to manage a busy appointment calendar and prioritise effectively.
• Empathetic and patient-focused communication style suited to a mental health or telehealth environment.
• Comfortable working independently in a remote setting with minimal supervision.
• Reliable internet connection and quiet, professional home office setup.
• Availability to work morning shift hours aligned to Australian Eastern Standard Time.

Requirements

• Answer inbound calls from patients and clients in a professional and empathetic manner.
• Make outbound calls to prospective and existing patients to book and confirm appointments.
• Schedule, reschedule and cancel appointments accurately using the practice management system.
• Follow up with patients who have missed or cancelled appointments to re-engage and rebook.
• Manage the appointment calendar and ensure it is kept up to date at all times.
• Triage and direct enquiries appropriately, escalating clinical matters to the relevant team member.
• Maintain accurate patient records and update contact and appointment details as required.
• Handle patient queries relating to services, availability and general practice information.
• Support the smooth running of daily operations through organised and proactive administration.
• Liaise with the clinical team to communicate scheduling changes and patient updates.
• Operate during morning shift hours, approximately 9am to 1pm AEST.

Benefits

• Competitive salary.
• Opportunity to shape the HR function of a rapidly growing BPO.
• Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
• Career growth and development opportunities.