[Hiring] Application Systems Engineer @Avolve Software Group

Role Description

Avolve is seeking an Application Systems Engineer to join and grow our Technical Support team. In this customer-facing role, you will be responsible for the intake, troubleshooting, and resolution of customer-reported software issues, ensuring a high standard of service and support across our platform. This role requires a strong technical foundation, a problem-solving mindset, and a genuine commitment to delivering an excellent customer experience.

As a key contributor within the Support organization, you’ll collaborate closely with customers, internal engineering partners, and product teams to:

• Diagnose issues
• Identify solutions
• Continuously improve our support processes

You’ll thrive in an environment that values clear communication, curiosity, adaptability, and continuous learning—balancing independent investigation with team-based problem solving.

The Application Systems Engineer reports to the Director of Support and Installations. This is a full-time, fully remote role open to candidates based in the United Kingdom. Candidates must have the legal right to work in the UK at the time of application. Avolve is not able to sponsor visas for this position. This position does not offer relocation assistance. Candidates must already be based in the United Kingdom.

Responsibilities

• Monitor and meet service level agreement response times
• Troubleshoot software issues; including network connectivity and software errors
• Respond to end-user questions and training requests
• Maintain a high level of knowledge regarding software functionality and enhancements
• Communicate clearly with customer stakeholders
• Work autonomously with ticketing system, product documentation, and customer requests to determine priorities and decision making
• Curate troubleshooting guides and knowledgebase
• Configuration management of customer systems
• Work closely with product and development teams in assisting with testing prior to software releases

Qualifications

• Bachelor’s degree
• 1-3 years of experience in a technical customer-facing role
• Experience and/or knowledge of SQL and database query preferred
• Understanding of Internet and web applications with a desire to learn new technologies
• Possess strong phone, written and verbal communication skills
• Confident, high energy, self-motivated and a true team player
• Ability to prioritize and manage multiple high priority customer needs
• Demonstrated ability and desire to work and excel in a fast-paced, growth-oriented environment
• Well-organized, with a high attention to detail
• Adaptable, personable, positive, proactive person with an open and honest communication style
• Strong communication and collaboration skills to work across cross-functional teams

Compensation

Avolve is committed to fair and equitable pay practices. Compensation for this role will be based on relevant experience, skills, and market considerations within the United Kingdom.

Avolve is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation, in accordance with applicable UK law.

We are committed to providing reasonable adjustments throughout the recruitment process. Please let us know if you require accommodation at any stage.