[Hiring] Application Systems Analyst - Policy Administration @Pan-American Life Insurance Group

Role Description

Pan-American Life Insurance (PALIG) is seeking an Application Systems Analyst - Policy Administration who will perform work with a high degree of latitude and provide technical support to the business area. The ideal candidate will:

• Be highly analytical and detail-oriented with a strong foundation in mathematics.
• Have deep experience in life insurance and systems, including configuring Life Administration Systems.
• Perform technical system design, manage and perform testing, and facilitate prioritization of development efforts.
• Drive identification of tasks and estimation.
• Communicate concepts and details at both technical and business levels.
• Identify and communicate risk in business terms and provide conceptual modeling.
• Have a good understanding of the SDLC and basic knowledge of software development.
• Assist with troubleshooting and resolving application issues.
• Provide mentorship and training to peers and colleagues.
• Provide after-hours support as needed.
• Proactively learn and utilize new technology, concepts, and procedures as appropriate for project requirements.
• Maintain current knowledge of industry technology trends.

Qualifications

• Bachelor’s degree, preferably in computer science, and 1 year of experience in mathematics, actuarial science, business analytics, computer science, or related field; 4 years of additional experience may be substituted in lieu of degree.
• 1-2 years of relevant experience in life insurance or financial services industry with industry knowledge specific to concepts and terminology is strongly preferred.
• Willingness to learn and comply with life insurance regulations and compliance standards.
• Progress toward or an interest in obtaining Associate Life Management Institute (ALMI) or Fellow Life Management Institute (FLMI) designation is preferred.
• SQL language and querying data.
• Reporting Tools (Crystal, COGNOS, CINCOM Eloquence, SQL Server Reporting Services).
• Understanding of programming (.Net).
• Experience with SDLC, project management, and agile methodologies.
• Experience with automated testing.
• Work Management tools (Jira, Confluence, Service Now).
• Effectively communicate with technical and non-technical individuals, including translation between the two.
• Takes initiative / proactive mindset.
• Travel (limited).
• Perform under stressful conditions and competing deadlines.
• Provide after-hours support (limited).

Requirements

• Perform systems analysis to provide solutions and identify potential improvements.
• Interpret data regarding the current environment and document workflows and system access.
• Assist business in identification of business requirements and design of processes to support business needs.
• Proactively learn and utilize new technology, concepts, and procedures as appropriate to project requirements.
• Apply analytical skills to define information requirements necessary to design, build, and install upgrades and/or new implementations.
• Consider and adhere to security protocols established by InfoSec.
• Identify and document recommendations for optimal workflow based on system capabilities.
• Work with business area to support the creation of business cases, including clarification of scope, identification of possible solutions, recommendation, project feasibility, cost estimations, and schedule.
• Assist in the definition of user acceptance testing.
• Contribute to the development of training and support plans for end-user application systems.
• Support current project methodology (traditional waterfall or agile) while adhering to the System Development Lifecycle (SDLC).
• Develop or help in the development of work plans and task sequencing.
• Create test plans in collaboration with the business area to support application and integration test scenarios.
• Work with business analysts and stakeholders to resolve scope issues and other conflicts.
• Evaluate and recommend appropriate/optimal project approach according to project need.
• Utilize change management process.
• Represent Information Technology in a respectful and professional manner.
• Complete assigned tasks per defined project scope, timelines, and budgets.
• Proactively work with internal IT teams on technical troubleshooting, integration, reporting, and training.
• Demonstrate creativity and passion to continuously learn.
• Follow department standards and procedures.
• Communicate effectively with technical teams at all levels and with users at both non-technical and technical levels.
• Improve productivity by highlighting deficiencies and recommending changes in tools, training, or processes.
• Alert senior management of any outages, problems, or delays.
• Maintain knowledge of life insurance, technology, and industry trends.
• Research and recommend innovative and automated approaches that leverage resources and provide economies of scale for solutions.

Benefits

• Competitive compensation package (base salary & annual bonus incentive).
• Comprehensive benefits, including medical, dental, 401(k), paid time off, and tuition reimbursement.
• Medical and dental coverage effective the first of the month following 30 days of service.
• Remote / Hybrid work opportunities.