[Hiring] Application Support Specialist @Deutsche Telekom IT Solutions

Role Description

We are looking for a colleague who can act both as a power user supporting expert users directly, and as a bridge between business stakeholders and the development vendor. In this role, you will be responsible for understanding user needs, structuring them, translating them into technical requirements, and ensuring effective collaboration with the company developing the tool by:

• Providing direct support to an international community of expert users (risk, security, compliance)
• Gather and structure business/user requirements
• Define use cases and translate them into clear technical specifications
• Maintain and refine backlog items
• Manage and prioritize change requests with our vendors
• Align on developments and track releases
• Operate and continuously improve the internal GRC application
• Develop and automate reports and data processing (Excel / SQL / other tools)
• Perform testing and validation (UAT mindset) for new features and releases
• Support ISMS and Risk Management processes in an international environment
• Improve user experience and usability of the tool

Qualifications

• Degree in IT, Engineering, or related field
• Advanced Excel skills (e.g. Power Query, advanced formulas, data modelling is a plus)
• Basic SQL knowledge
• Strong analytical and structured thinking
• Excellent communication skills across both technical and business audiences
• Customer-oriented, user-centric mindset
• Fluent English (daily working language, spoken and written)
• Ability and willingness to work in an international environment

Requirements

• VBA / scripting or general automation experience
• Experience in GRC, Risk Management, or Information Security
• Familiarity with ticketing or backlog management tools (e.g. Jira, ServiceNow)
• Knowledge of data visualization / BI tools
• German language skills
• Experience with vendor coordination or product/application support

Benefits

• Supportive, bondable team
• Helpful colleagues in Germany (as your future direct contacts)
• *Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.