[Hiring] Application Support Engineer @Tradeweb

Role Description

The position will require the candidate to become familiar with our department’s operational processes, the applications we build and the systems we maintain. Work will require a mix of customer-facing skills, hands-on coding/development work and testing/debugging. The candidate will pick up and respond to support requests from the business relating to our products and systems. Handling the support requests will require a variety of skills including the ability to:

• Differentiating between expected behavior, bugs and user error.
• Giving accurate and timely responses to the business.
• Being protective over sensitive data and information.
• Working with our team on enhancements, bug fixes, issue tracking and code releases.

The candidate will also be expected to take ownership of the support role, identifying ways of handling common questions or issues more efficiently and to help develop a self-service approach with internal teams.

Qualifications

• Bachelor’s degree in computer science or a related discipline
• 3+ years of experience in an Application Support role
• Good working knowledge of SQL Server Stored Procedures.
• Proficient in MS Office products (Excel, Access, Word, Outlook)
• Excellent communication skills.
• Naturally inquisitive with excellent investigative skills.
• Methodical approach to problem solving.

Requirements

• Computer Science degree, under grad or post grad.
• Read and interpret SQL Stored Procedures and other logic;
• Knowledge of Financial Services industry.
• Experience interacting with business users at all levels.
• Core working hours are 8am-5.30pm, however you will be required to provide support outside of these hours as required.

Benefits

• Health Insurance: Highly competitive medical, dental, and vision programs
• Hybrid Environment: Our employees have the flexibility of working in the office and from home.
• Health Care and Dependent Care Flexible Spending Accounts: You may elect to set aside pre-tax earnings to pay for eligible health care and dependent day care expenses for you and your eligible family members.
• Maven Family Building Benefit: Maven offers support for fertility and preconception; pregnancy and post-partum; adoption; surrogacy and pediatrics for children up to age 10. Tradeweb provides a $10,000 lifetime reimbursement towards fertility, egg freezing, adoption and surrogacy expenses.
• Building Wealth - 401(k) Savings Plan: Employees are immediately eligible for the 401(k) plan. Participants may contribute up to 75% of eligible compensation into a traditional 401(k) and/or Roth 401(k). Tradeweb will match 100% of the first 4% of compensation that you contribute.
• The current pay range for this role if performed in the city of New York is currently $100K to $160K per year, based on a regular, full-time schedule. The amount of pay offered will be determined by a number of factors, including but not limited to qualifications, market data, geographic location, and internal guidelines.
• This role will also be eligible to participate in Tradeweb’s discretionary bonus program.
• This role is expected to remain open until 7/11/26.
• Other Benefit Programs:
• Pre-Tax Commuter Benefits Program
• ARAG Legal Services
• Employee Assistance Program
• Tuition Reimbursement
• Financial Wellness Tools
• Travel Assistance Benefits
• Pet Insurance
• Corporate Gym Subsidies
• Wellness Perks
• Paid Time Off and Parental Leave