[Hiring] Application Support Engineer @Capita

Role Description

We are looking for an experienced Application Support Engineer to provide expert third-line support for a large, business critical application. This is a hands-on technical role suited to someone who enjoys working with complex systems, investigating root causes, and acting as a trusted escalation point for incidents.

Qualifications

• Strong hands-on experience with Oracle SQL, including querying databases and using SQL to support troubleshooting and analysis
• Experience using ServiceNow (or a similar ITSM tool) for incident management and workflow tracking
• Previous experience in a third-line application support or similar technical support role
• Confident using Microsoft Excel and Outlook for reporting, communication and day-to-day support activities
• Eligibility for SC (Security Check) clearance and current UK residency

Requirements

• Excellent customer-facing skills, with the ability to explain technical issues clearly and professionally
• A strong analytical mindset, able to differentiate between symptoms and underlying causes
• Confidence working in a small, specialist team and taking ownership of technical issues
• A proactive and inquisitive approach, with the confidence to ask questions and challenge assumptions

Benefits

• Home-based role
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Volunteering for our charity partners or a cause of your choice - opportunity to take a paid day out of the office
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career