[Hiring] Application Support Engineer @Conduent
Application Support Engineer @Conduent
All Others
Salary usd 80,080 - 10..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted 1wk ago

[Hiring] Application Support Engineer @Conduent

1wk ago - Conduent is hiring a remote Application Support Engineer. πŸ’Έ Salary: usd 80,080 - 104,000 per year πŸ“Location: USA

Role Description

Application Software Support Engineer desired to work with a highly energetic and dynamic team supporting medium to large transaction processing systems for Conduent Services customers. This position requires a detail-oriented individual who will be responsible for providing software support for all customer-escalated issues, with ongoing research, debugging, and subsequent release and deployment of product updates.

While moderate-to-extensive knowledge of each is required, we are also looking for individuals who excel in one or more of the following six categories:

  • Linux (command line): Able to use advanced Linux commands for troubleshooting, OS configurations, and software deployments.
  • Network Troubleshooting: Strong knowledge of networking concepts. Ability to investigate and research network issues using standard Linux networking tools.
  • SQL/DBMS: Understands and is able to write advanced queries to a database for troubleshooting.
  • Programming/Scripting: Understands fundamental programming/scripting concepts, and is capable of creating programs and scripts to solve complex problems (typically in Perl, Bash, Javascript).
  • File Transfer Tools: Strong knowledge in any of the File Movement tools (e.g. Linoma/GoAnywhere, Connect Direct, etc.) / File Transfer Protocols.
  • Kubernetes: Experience managing pods, deploying pods, and proficiency with kubectl.

Responsibilities

  • Responsible for resolving problems and incidents as they occur, work with Level 1 and 3 support personnel to ensure proper steps are taken to resolve those problems and incidents.
  • Document new processes and procedures for use by other analysts working on similar applications.
  • Provide periodic OnCall 24x7 support (~once out of every 2 months you are on-call off-hours and weekends).
  • Must have the ability to work in a multi-system and multi-platform environment.
  • Coordinate with operations center staff to ensure monitoring of production systems.
  • Deploy application upgrades in a Linux environment.
  • Read and write Bash and Perl scripts for automated tasks.
  • Trace errors in Java using source and stack trace data and debug Bash and Perl scripts.
  • Follow procedures for processing of batch files, troubleshooting, and reporting errors.
  • Document processes and procedures relating to deployments, troubleshooting, and environment maintenance for our applications.

Qualifications

  • 3 Years of total work experience.
  • Excellent working knowledge of Linux and network technologies.
  • Moderate skills on TCP/IP, FTP/SFTP, networking concepts and understanding of firewalls and proxies required.
  • Knowledge of advanced Unix/Linux/Windows commands.
  • Knowledge of Apache, Tomcat, and Glassfish preferred.
  • Experience writing SQL for relational databases (Oracle, Sybase, MS SQL Server, etc.).
  • Prior experience in a Level 2 or Technical Helpdesk role preferred.
  • Prior experience in a PCI environment or the Payment Industry preferred.
  • Ability to utilize computer operating systems utilities.
  • Strong communication, customer service, organizational skills, and strong troubleshooting skills are a must.
  • Excellent oral and written communication skills, ability to work in a team environment, good customer interaction skills are desired.
  • ITIL Service Management knowledge desirable.
  • Experience supporting and/or migrating applications to a cloud environment (Azure / AWS) is a plus.

Education

  • Bachelor’s degree in a related technical field or equivalent work experience. Each year of relative work experience may be substituted for a year of college education, up to two years.

Benefits

  • Health insurance coverage.
  • Voluntary dental and vision programs.
  • Life and disability insurance.
  • Retirement savings plan.
  • Paid holidays.
  • Paid time off (PTO) or vacation and/or sick time.
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Application Support Engineer @Conduent
All Others
Salary usd 80,080 - 10..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted 1wk ago
Apply for this position
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️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
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