[Hiring] Application Support Engineer @Conduent

Role Description

Application Software Support Engineer desired to work with a highly energetic and dynamic team supporting medium to large transaction processing systems for Conduent Services customers. This position requires a detail-oriented individual who will be responsible for providing software support for all customer-escalated issues, with ongoing research, debugging, and subsequent release and deployment of product updates.

While moderate-to-extensive knowledge of each is required, we are also looking for individuals who excel in one or more of the following six categories:

• Linux (command line): Able to use advanced Linux commands for troubleshooting, OS configurations, and software deployments.
• Network Troubleshooting: Strong knowledge of networking concepts. Ability to investigate and research network issues using standard Linux networking tools.
• SQL/DBMS: Understands and is able to write advanced queries to a database for troubleshooting.
• Programming/Scripting: Understands fundamental programming/scripting concepts, and is capable of creating programs and scripts to solve complex problems (typically in Perl, Bash, Javascript).
• File Transfer Tools: Strong knowledge in any of the File Movement tools (e.g. Linoma/GoAnywhere, Connect Direct, etc.) / File Transfer Protocols.
• Kubernetes: Experience managing pods, deploying pods, and proficiency with kubectl.

Responsibilities

• Responsible for resolving problems and incidents as they occur, work with Level 1 and 3 support personnel to ensure proper steps are taken to resolve those problems and incidents.
• Document new processes and procedures for use by other analysts working on similar applications.
• Provide periodic OnCall 24x7 support (~once out of every 2 months you are on-call off-hours and weekends).
• Must have the ability to work in a multi-system and multi-platform environment.
• Coordinate with operations center staff to ensure monitoring of production systems.
• Deploy application upgrades in a Linux environment.
• Read and write Bash and Perl scripts for automated tasks.
• Trace errors in Java using source and stack trace data and debug Bash and Perl scripts.
• Follow procedures for processing of batch files, troubleshooting, and reporting errors.
• Document processes and procedures relating to deployments, troubleshooting, and environment maintenance for our applications.

Qualifications

• 3 Years of total work experience.
• Excellent working knowledge of Linux and network technologies.
• Moderate skills on TCP/IP, FTP/SFTP, networking concepts and understanding of firewalls and proxies required.
• Knowledge of advanced Unix/Linux/Windows commands.
• Knowledge of Apache, Tomcat, and Glassfish preferred.
• Experience writing SQL for relational databases (Oracle, Sybase, MS SQL Server, etc.).
• Prior experience in a Level 2 or Technical Helpdesk role preferred.
• Prior experience in a PCI environment or the Payment Industry preferred.
• Ability to utilize computer operating systems utilities.
• Strong communication, customer service, organizational skills, and strong troubleshooting skills are a must.
• Excellent oral and written communication skills, ability to work in a team environment, good customer interaction skills are desired.
• ITIL Service Management knowledge desirable.
• Experience supporting and/or migrating applications to a cloud environment (Azure / AWS) is a plus.

Education

• Bachelor’s degree in a related technical field or equivalent work experience. Each year of relative work experience may be substituted for a year of college education, up to two years.

Benefits

• Health insurance coverage.
• Voluntary dental and vision programs.
• Life and disability insurance.
• Retirement savings plan.
• Paid holidays.
• Paid time off (PTO) or vacation and/or sick time.