[Hiring] Application Support Consultant @ADP

Role Description

ADP is hiring a GlobalView Application Support Consultant.

• Provide 2nd level post-live issue resolution within Service Level Agreement timeframes, including:
  • Investigation
  • Solution identification
  • Recommendation
  • Configuration
  • Unit testing
  • Solution documentation
• Prepare functional specifications and change control requests, including design and configuration details. Test and document change control requests.
• Provide consulting services to client base, including:
  • Guidance on design and configuration of complex solutions
  • Functional/technical expertise
  • Develop and conduct lifecycle mini-project solutions
• Deliver effective client communications and ticket management/resolution via CRM.
• Ensure customer needs are addressed; work with GlobalView Product Manager on items not currently part of client's offering.
• Communicate effectively with ADP ancillary services and liaise with Service Delivery Coordinators / Account Management.
• Attend client-facing meetings as required.
• Assess Support Pack configuration and modify subsequent configuration and testing activities arising from support pack application.
• Identify, manage, and test SAP Note application as an Advanced Correction.
• Create and send Customer messages to SAP to request support and corrections.
• Apply specialist knowledge in country and/or functional area to improve solutions and services with a whole client approach.
• Provide mentoring support and guidance to other consultants on areas of expertise.
• Lead, develop, organize, and manage the team, including:
  • Coaching and training
  • Monitoring and managing work activity
  • Resource planning and scheduling
  • Input into interview and selection process
  • Participate and provide input on developmental/performance activities of the team
• Perform other related duties as assigned.

Qualifications

• SAP Payroll/HR application experience, including:
  • Enterprise/Personnel structure
  • Payroll configuration
  • Rules and schemas
  • International Leave
  • Postings to Finance
  • Understanding of Authorizations
  • Time Management Configuration
• Excellent understanding of Payroll Processing Methodology.
• Understanding of Employee Self Service/Portal.

Requirements

• 3-5 years of directly related experience.