[Hiring] Application Support Analyst – EDI Technician, FTP, Customs/ABI @GSB Solutions
Application Support Analyst – EDI Technician, FTP, Customs/ABI @GSB Solutions
All Others
Salary mxn 95,000 per ..
Remote Location
Employment Type full-time
Posted 2d ago

[Hiring] Application Support Analyst – EDI Technician, FTP, Customs/ABI @GSB Solutions

2d ago - GSB Solutions is hiring a remote Application Support Analyst – EDI Technician, FTP, Customs/ABI. 💸 Salary: mxn 95,000 per month 📍Location: Mexico

Role Description

Application Support Analyst – EDI Technician, FTP, Customs/ABI

  • EDI Transaction Support:
    • Provide day-to-day application support for EDI transactions and file-based integrations.
    • Basic understanding of XML, JSON, fixed length message formats, etc.
    • Troubleshoot EDI failures, missing/rejected files, formatting issues, data discrepancies, and transmission errors.
    • Coordinate with internal teams, clients, and vendors to resolve EDI processing issues.
    • Support EDI testing during client onboarding, application fixes, enhancements, or application changes.
  • FTP / FTP2 File Transfer Support:
    • Support FTP-related activities, including coordination with the FTP group for requesting FTP accounts for vendors, password changes, connectivity issues, access updates, and file transfer requirements.
    • Troubleshoot file transfer failures, directory issues, permission problems, credential issues, and delayed or missing files.
    • Validate successful file movement after FTP password changes, configuration updates, or access modifications.
    • Ensure secure and accurate exchange of files between internal systems and external partners.
  • Client Testing & Meeting Support:
    • Support testing and validation of the layouts, including file structure, field mapping, formatting, required fields, and business rule compliance.
    • Identify and report layout mismatches, missing data, invalid values, or file formatting issues.
    • Coordinate with QA, development, business, and client teams for testing and issue resolution.
    • Participate in client/internal meetings to review layout requirements, testing results, defects, and required changes.
  • ABI / Customs Support:
    • Support ABI/customs-related uploads and downloads and monitor customs data exchange processes.
    • Troubleshoot customs file failures, rejected records, missing shipment data, incorrect customs information, and processing errors.
    • Coordinate with business and technical teams to resolve customs processing issues.
    • Support reruns, retransmissions, and reprocessing customs/ABI files as needed.
  • Southern Border Customer & Application Support:
    • Provide general application support for Southern Border customers.
    • Monitor customer-impacting application issues, data flow problems, transaction failures, and processing delays.
    • Investigate application errors, system exceptions, failed jobs, and data processing issues by analyzing logs, file outputs, error messages, and reports.
    • Coordinate with development, QA, infrastructure, database, FTP, business, and vendor teams for timely resolution.
  • SMC Change, Incident & Request Support:
    • Review, track, and support open changes in SMC or similar service/change management tools.
    • Verify application defects, application errors, change requests, and support tickets.
    • Update tickets with investigation details, root cause notes, resolution steps, and current status.
    • Support change validation, post-implementation verification, application readiness checks, and SLA-focused follow-up.
  • Testing, Retriggers & Reprocessing:
    • Provide test support for enhancements, client changes, application fixes, and system upgrades.
    • Perform or coordinate retriggers, reruns, retransmissions, and reprocessing failed files, jobs, transactions, or application processes.
    • Validate successful completion of retriggered or reprocessed transactions and confirm business impact resolution.
    • Maintain documentation for testing outcomes, defects, retrigger steps, and resolution details.

Qualifications

  • Strong experience in Application Support, EDI Support, or Integration Support.
  • Hands-on experience with EDI transactions, file-based data exchanges, FTP/SFTP/FTP2 processes, and application troubleshooting.
  • Experience coordinating with FTP/infrastructure teams for password changes, access issues, connectivity problems, and file transfer requirements.
  • Experience with testing, structured file validation, data mapping, and file troubleshooting.
  • Knowledge of ABI/customs processes, including uploads, downloads, and customs-related data flows.
  • Familiarity with ticketing/change tools such as SMC, ADO, ServiceNow, ELF, Jira, or similar.
  • Strong analytical, problem-solving, communication, stakeholder coordination, and documentation skills.
  • Fluent in Spanish and English to interact with teams and vendors.

Preferred Skills

  • Experience in logistics, shipping, transportation, customs, supply chain, or cross-border operations.
  • Experience supporting Southern Border customer applications or customs-related systems.
  • Basic SQL knowledge for data validation and troubleshooting.
  • Knowledge of flat files, delimited files, XML, JSON, or other EDI formats.
  • Experience with batch monitoring, job reruns, file reprocessing, and application validations.

Job Type

  • Remote
  • Location: Mexico
  • Salary: $95,000 GROSS

Benefits

  • Excellent superior benefits.
Before You Apply
remote Be aware of the location restriction for this remote position: Mexico
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Application Support Analyst – EDI Technician, FTP, Customs/ABI @GSB Solutions
All Others
Salary mxn 95,000 per ..
Remote Location
Employment Type full-time
Posted 2d ago
Apply for this position
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remote Be aware of the location restriction for this remote position: Mexico
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
Application Denied
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