[Hiring] Application Support Analyst – EDI Technician, FTP, Customs/ABI @GSB Solutions

Role Description

Application Support Analyst – EDI Technician, FTP, Customs/ABI

• EDI Transaction Support:
  • Provide day-to-day application support for EDI transactions and file-based integrations.
  • Basic understanding of XML, JSON, fixed length message formats, etc.
  • Troubleshoot EDI failures, missing/rejected files, formatting issues, data discrepancies, and transmission errors.
  • Coordinate with internal teams, clients, and vendors to resolve EDI processing issues.
  • Support EDI testing during client onboarding, application fixes, enhancements, or application changes.
• FTP / FTP2 File Transfer Support:
  • Support FTP-related activities, including coordination with the FTP group for requesting FTP accounts for vendors, password changes, connectivity issues, access updates, and file transfer requirements.
  • Troubleshoot file transfer failures, directory issues, permission problems, credential issues, and delayed or missing files.
  • Validate successful file movement after FTP password changes, configuration updates, or access modifications.
  • Ensure secure and accurate exchange of files between internal systems and external partners.
• Client Testing & Meeting Support:
  • Support testing and validation of the layouts, including file structure, field mapping, formatting, required fields, and business rule compliance.
  • Identify and report layout mismatches, missing data, invalid values, or file formatting issues.
  • Coordinate with QA, development, business, and client teams for testing and issue resolution.
  • Participate in client/internal meetings to review layout requirements, testing results, defects, and required changes.
• ABI / Customs Support:
  • Support ABI/customs-related uploads and downloads and monitor customs data exchange processes.
  • Troubleshoot customs file failures, rejected records, missing shipment data, incorrect customs information, and processing errors.
  • Coordinate with business and technical teams to resolve customs processing issues.
  • Support reruns, retransmissions, and reprocessing customs/ABI files as needed.
• Southern Border Customer & Application Support:
  • Provide general application support for Southern Border customers.
  • Monitor customer-impacting application issues, data flow problems, transaction failures, and processing delays.
  • Investigate application errors, system exceptions, failed jobs, and data processing issues by analyzing logs, file outputs, error messages, and reports.
  • Coordinate with development, QA, infrastructure, database, FTP, business, and vendor teams for timely resolution.
• SMC Change, Incident & Request Support:
  • Review, track, and support open changes in SMC or similar service/change management tools.
  • Verify application defects, application errors, change requests, and support tickets.
  • Update tickets with investigation details, root cause notes, resolution steps, and current status.
  • Support change validation, post-implementation verification, application readiness checks, and SLA-focused follow-up.
• Testing, Retriggers & Reprocessing:
  • Provide test support for enhancements, client changes, application fixes, and system upgrades.
  • Perform or coordinate retriggers, reruns, retransmissions, and reprocessing failed files, jobs, transactions, or application processes.
  • Validate successful completion of retriggered or reprocessed transactions and confirm business impact resolution.
  • Maintain documentation for testing outcomes, defects, retrigger steps, and resolution details.

Qualifications

• Strong experience in Application Support, EDI Support, or Integration Support.
• Hands-on experience with EDI transactions, file-based data exchanges, FTP/SFTP/FTP2 processes, and application troubleshooting.
• Experience coordinating with FTP/infrastructure teams for password changes, access issues, connectivity problems, and file transfer requirements.
• Experience with testing, structured file validation, data mapping, and file troubleshooting.
• Knowledge of ABI/customs processes, including uploads, downloads, and customs-related data flows.
• Familiarity with ticketing/change tools such as SMC, ADO, ServiceNow, ELF, Jira, or similar.
• Strong analytical, problem-solving, communication, stakeholder coordination, and documentation skills.
• Fluent in Spanish and English to interact with teams and vendors.

Preferred Skills

• Experience in logistics, shipping, transportation, customs, supply chain, or cross-border operations.
• Experience supporting Southern Border customer applications or customs-related systems.
• Basic SQL knowledge for data validation and troubleshooting.
• Knowledge of flat files, delimited files, XML, JSON, or other EDI formats.
• Experience with batch monitoring, job reruns, file reprocessing, and application validations.

Job Type

• Remote
• Location: Mexico
• Salary: $95,000 GROSS

Benefits

• Excellent superior benefits.