[Hiring] Application Support Analyst @MEDLOGIX, LLC

Role Description

The Application Support Analyst will ensure that the proprietary MS-SQL based enterprise business solution developed by Medlogix is supported to the highest possible standard with maximum levels of attainable productivity and efficiency.

• Monitor:
  • Logs for alerts, errors and aging workflows that require analysis and resolution
  • Automated processes including data imports and exports
  • User incident reports for prioritization and resolution
• Troubleshoot:
  • Issues from logs and user incident reports
  • Define, develop, and provide application problem analysis and resolution services for complex application problems in conjunction with the users
  • Provide suggestions for system and business improvements
• Configure:
  • Collaborate with PMO and business leads to manage application configuration based on the evolving needs of clients
  • Manage new client configurations via interfaces and scripting as required
  • Manage existing interfaces and design new application support interfaces
  • Import new data sets based on subscriptions with external partners/vendors
• Document:
  • Workflows and produce process flow diagrams to aid future troubleshooting and development
  • Support procedures and knowledgebase to aid future troubleshooting and development

Qualifications

• Ability to solve complex technical problems
• Knowledge of T-SQL for data analysis and troubleshooting
• Ability to collaborate within a team environment and discuss issues and solutions
• Ability to identify data patterns or issues and problem solve with developers
• Strong communication and interpersonal skills

Requirements

• Bachelor's or Associate’s degree in Health Informatics, Information Technology, Computer Science, or related field OR equivalent work experience or certifications
• 2+ Years Application Support experience
• Experience analyzing data with SQL
• Experience working with C#, or similar OOP language, JavaScript preferred but not required
• Experience with ticketing systems such as Jira or Service Now preferred

Company Description

Medlogix, LLC delivers innovative medical claims solutions through a seamless collaboration of our medlogix® technology, our highly skilled staff, access to our premier health care provider networks, and our commitment to keeping our clients’ needs as our top priority. Medlogix has a powerful mix of medical expertise, proven processes and innovative technology that delivers a more efficient, disciplined insurance claims process.